Help and support hub
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Additional support
For whether you’re facing financial challenges, have specific health needs, or just need additional help managing your energy account.
Get additional support supportExport tariffs
Do you receive smart export payments, or have you applied for our Solar Savings tariff? Find all the important details here.
Get export tariffs supportHome movers
Moving out and want to close your energy account? Or moving in to a property we already supply? Find out what to do here.
Get home movers supportPayments and billing
From how to read your bill to setting up a Direct Debit, this is the place to find information about taking care of your energy payments.
Get payments and billing supportPrepayment meter
Questions about topping up a prepayment meter? Find helpful guides to using your meter and what to do if you have a problem.
Get prepayment meter supportSmart meters
Find guides to reading your smart meter and in-home display, along with articles about the benefits of having a smart meter.
Get smart meters supportMost popular articles
Emergencies
If you smell gas, please call 105.
If you’re experiencing a power cut, call 0800 111 999.
Priority Services Register
Find out about the additional support available if you’re of pensionable age, are disabled, have a chronic illness, have young children or need temporary support.
Whistleblowing
Anonymously report possible cases of corporate wrongdoing such as embezzlement, tax evasion or other law violations.