How to pay your energy bill
Paying your bill by Direct Debit keeps your account up to date and it’s also the easiest and cheapest way to pay.
With Direct Debit there are two options: Fixed and Variable.
If you prefer to pay a fixed amount, we agree a set amount with you and your payment will be automatically debited from your bank account on a monthly, fortnightly or weekly basis – you choose the frequency.
We’ll keep an eye on your energy usage and use your meter readings to check you’re paying the right amount. If we need to change your Direct Debit, we’ll let you know at least 10 days in advance.
If you prefer to pay the actual amount of your bill rather than a set Direct Debit, you can set a Variable Direct Debit. Setting up a Variable Direct Debit means we take the total amount of your bill approximately 14 days after you receive your bill rather than a set amount per month.
You can set up your Direct Debit through your online accountand select fixed or variable option to suit your needs.
If you have any problems using the online account or have any questions, contact us by emailing hello@goodenergy.co.uk or call 0345 034 2400.
Don’t have an online account yet?
Register for our online portal here.
Once you’ve registered you can set up a Direct Debit from the bills and payments tab and make payments from your online account.
Download the free Good Energy mobile app
Our app the easiest, greenest way to do things like view your bills, make payments and submit meter readings. You can also opt to go paper-free and make sure no more trees are lost to long paper bills.
Other ways to pay
Bank transfer
Pay us directly from your bank account using internet or telephone banking.
Our details are:
Good Energy Ltd,
Sort code 30-91-99
Account number 00463501
Please use your Good Energy account number as a reference so we know the payment is from you.
By credit or debit card
If you have the app or an online account, you can make debt or credit card payments online. Alternatively call the team on 0345 034 2400 to make a payment by phone. Credit card payments may be subject to a charge.
Prepayment meters
If you have a traditional prepayment meter, you can either top up using your key or card at a registered outlet. If you have a smart prepayment meter, you can top up via your smart prepayment online account, auto-top-ups, by text or by calling our Clean Energy Specialists on 0345 034 2400.
Ready to go Smart?
Request a free update today by emailing hello@goodenergy.co.uk and start benefiting from:
- Easier access to emergency support: Our friendly non-disconnection hours overnight between 4pm and 10am and 24 hours during weekends and bank holidays mean you won’t get disconnected and what you use during these times will be deducted from when you can next top up.
- Convenient top up – Online or phone top ups means you can top up quickly and easily at any time, from any place
- Discounts directly applied – If you benefit from the Warm Home Discount, you’ll receive it automatically on your meter
- Potential savings – Seeing your usage in real time means you can easily identify which appliances cost more, giving you more control over your energy spend.
- Monitor your usage – Your new meter comes with an In-Home display (IHD), meaning you can track your usage, check your balance and set budgets.
- Stay connected – Reconnect your electricity supply via your In-Home Display.
By cheque
Make your cheque payable to Good Energy Ltd.
Good Energy Ltd
Monkton Park Offices
Monkton Park
Chippenham
SN15 1GH
Please add your name, postcode and account number on the cheque, so we know the payment is from you. As cheque payments can take a little longer to process, so you might get reminders before your payment is reflected.
Need more support with your bills?
If you are struggling with the cost of energy, it’s important that you contact us so we can help you find an affordable solution. To find out how we can help, please email hello@goodenergy.co.uk or freephone 0800 254 0022. You can find guidance about financial support on our website: goodenergy.co.uk/struggling-to-pay.