How to pay your energy bill
Paying your bill by Direct Debit keeps your account up to date and over a year uses 94% less carbon than paying by cheque.
It’s also the easiest way to pay. We agree the amount with you and then your payment will be automatically debited from your bank account every month.
In the background we’ll keep an eye on your energy use. We’ll use your meter readings to check you’re paying the right amount. We’ll let you know if we need to change your Direct Debit and give you time to adjust it.
Set up a direct debit
You can set up your Direct Debit through your online account.
Set up a Direct Debit
If you have any problems using the online account or have any questions, contact us by email or on 0345 034 2400.
Other ways to manage your account
You can also keep an eye on your payments by registering for our online portal.
Set up my online account
Once you’ve registered you can set up a Direct Debit from the bills and payments tab.
Watch our video on the benefits of an online account.
Download the free Good Energy mobile app
Our app the easiest, greenest way to do things like view your bills and submit meter readings. You can also opt to go paper free and make sure no more trees are lost to long paper bills.
Other ways to pay
Bank transfer
Pay us directly from your bank account using internet or telephone banking.
Our details are
Good Energy Ltd,
Sort code 30-91-99
Account number 00463501.
Please use your Good Energy account number as a reference so we know the payment is from you.
By cheque
Make your cheque payable to Good Energy Ltd.
Good Energy Ltd
Monkton Park Offices
Monkton Park
Chippenham
SN15 1GH
If you don’t have a payment slip, please note your name, postcode and account number on the cheque.
By credit or debit card
Call the team on 0345 034 2400 to pay by debit or credit card. Credit card payments may be subject to a charge.
Prepayment meters
If you have a traditional prepayment meter, you can either top up using your key or card at a registered outlet. If you have a smart prepayment meter, you can top up via your smart prepayment online account, auto-top-ups, by text or by calling our Clean Energy Specialists on 0345 034 2400. Find out more about prepayment meters and ways to pay here.