Help and Support Articles

Energy efficiency advice

Advice on how to be more energy efficient at home and use less electricity and gas.

How to read your energy bill

We’ve put together a guide to reading your energy bills, so you can understand what you are paying and why.

Why is my bill higher than expected?

There are a few reasons why you might receive an unexpectedly large bill. Find out more here.

How we manage Direct Debits

With the rising costs of energy, there is naturally an increased interest in how energy suppliers are managing Direct Debits.

Billing frequency

Received more than one energy statement in a month? Find out how our billing system works and why you’ll sometimes receive multiple statements.

Direct Debit payments explained

Find out about the benefits of paying your energy bills by Direct Debit, how they work and how to set one up.

What to do if you’re struggling to pay for your energy

The first thing to do if you’re struggling to pay your bill is to ensure that your bill is accurate, by checking it reflects your energy usage. 

Estimated bills

Learn about why you receive estimated energy bills, and why it’s important to submit meter readings regularly.

How to pay your energy bill

This sets out the different ways you can pay your energy bills so you can choose which method is best for you.