Get in touch

If you haven't been able to find the answer you need in our Help section, then these are the numbers you can call to speak to a member of our friendly team:

Customer Care

(for existing customers)

0800 254 0000 

Monday - Friday: 8am - 8pm
Saturday: 8am - 1pm

Just moved?

If you're moving home you'll need to complete a short form, we'll do the rest

Moving house 

 

Sales enquiries

(for new customers)

0800 254 0004

Monday - Friday: 8am - 6pm
Saturday: 10am - 1pm

Business Sales

Making an enquiry about your business account or getting a quote

Energy for business 

Monday - Friday: 9am - 5pm

Our busiest days are typically Monday and Saturdays. 8 - 9am and 5 - 6pm are our peak times throughout the week. We are closed on bank holidays.


Send us a message now

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Got an emergency?

Emergency contact numbers

If you're experiencing a power cut, please call 105. Power cuts tend to happen on a local or regional basis. They’re usually caused by a fault in the electricity wires supplying your region.


You can make a complaint here.