We may already have an answer for you

Having a problem with your meter? Need help understanding your bill? Chances are you’ll find what you are looking for in our Help and Support Hub.

Get the Good Energy app

Submit readings, make payments and more. With our mobile app, take care of your green energy account, whenever and wherever you need to.
Download it for free today

Still want to contact us?

Your Home

Manage your own energy account using our app and our online account. 

Get answers to common account queries on our Help Hub. 

Email: hello@goodenergy.co.uk
Call: 0345 034 2400 

Struggling to pay your bill? 

Freephone us on: 0800 254 0022 

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Heat pumps & solar panels

Read our support guides for help with your heat pump. 

Want to speak to our heat pump team?

Email: works@goodenergy.co.uk
Call: 0333 016 4500.

Want to speak to us about getting solar panels?

Please register your details and we will get back to you.

Your Business

Get answers to common business account questions on our Support Hub. 

Got a question about energy supply?

Email: sme-support@goodenergy.co.uk
Call: 0345 034 2401  

Are you one of our generators?

Email: PPA@goodenergy.co.uk

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FIT for home 

Get answers to common FIT questions on our Support Hub. 

Email: hello@goodenergy.co.uk
Call: 0345 034 2400.

Business FIT 

Find out about FIT for business. 

Email: fitbusiness-sales@goodenergy.co.uk

Our team are online supporting email queries 7 days a week and aim to respond within 24 hours.
But if you do need to call, here are our opening hours:

Our phone lines are open 9am-5pm Monday to Friday. We are closed on bank holidays. 

Our out of hours emergency support is available from 8am-9am & 5pm-8pm Monday to Friday, and 8am-5pm on weekend days and bank holidays.

You can submit meter readings, pay your bill and view your usage using our app and Online Account. Download the Good Energy app to get started.