You can submit meter readings, pay your bill and view your usage using our app and Online Account. Download the Good Energy app to get started.

Your Home

If you have a question that isn’t answered on these pages, get in touch with our Clean Energy Specialists.

Questions about your energy account?
Email hello@goodenergy.co.uk and we will aim to respond within 24 hours, or call 0345 034 2400.

Are you struggling to pay your bill? 
If you’re in a vulnerable situation or struggling to pay your bill, you can call us on our freephone number: 0800 254 0022

*Our phone lines are open 9am-5pm Monday to Friday. We are closed on bank holidays.
**Our team are online to support email queries 7am-8pm Monday to Friday and 7am-2pm Saturday and Sunday

Heat Pumps

Want to talk to our heat pump specialists?
Email works@goodenergy.co.uk or call 0333 016 4500.

Solar Panels

If you want to speak to us about getting solar panels, please register your details and we will get back to you.

Your Business

The first place to look for help with your business account is our Help and Support Hub.

Still have some questions?
Email our team on sme-support@goodenergy.co.uk or phone us on 0345 034 2401 

Your Feed in Tariff

Find answers to your questions about the domestic Feed in Tariff here.

Find out about FIT for business here. 

Still have some questions?

For help with your domestic FIT, please email us on hello@goodenergy.co.uk or phone us on 0345 034 2400.

For help with b2b FIT, please email us on: fitbusiness-sales@goodenergy.co.uk.


*Our phone lines are open 9am-5pm Monday to Friday. We are closed on bank holidays.
** Our out of hours emergency support is available from 8am-9am & 5pm-8pm Monday to Friday. 8am-5pm on weekend days.