Get in touch

If you haven't been able to find the answer you need in our Help section, then these are the numbers you can call to speak to a member of our friendly team:

Customer Care
(for existing customers)

0800 254 0000 

Monday - Friday: 8am - 8pm
Saturday: 8am - 1pm

Sales enquiries
(for new customers)

0800 254 0004

Monday - Friday: 8am - 6pm
Saturday: 10am - 1pm

Making an enquiry about your business account or getting a quote for your business?
Go here.

Our busiest days are typically Monday and Saturdays. 8 - 9am and 5 - 6pm are our peak times throughout the week. We are closed on bank holidays.

You can make a complaint here.

Contact Us

If you have an enquiry, you can send it to us here and we will respond by email.

If you'd prefer we called you, please fill in this form.

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Emergency contact numbers

If you're experiencing a power cut, please call 105. Power cuts tend to happen on a local or regional basis. They’re usually caused by a fault in the electricity wires supplying your region.