Help and Support Articles

Adjusting your water heating settings 

Learn how to amend your heat pump hot water schedule so you can benefit from smart time-of-use electricity tariffs.

Get your heat pump ready for winter 

We’ve put together our top tips to make sure you enjoy a cost home this winter.

Your heat pump proposal: important pre-installation information 

This information highlights important details to support the heat pump quote you’ve received, outlining our service and key things to consider ahead of installation.

Heat pumps: Maintenance and what to do if something goes wrong

Has your heating stopped working or has an error code? Get in touch with us using this guidance and take a look at our further information.

Heat pumps: How to manage your home’s temperature

Learn how to change the temperature in your home and control the heating in individual rooms with this online guide.