What to do if you’re struggling to pay for your energy
If you’re struggling to afford your energy, it’s really important you seek help. Let us know by calling us or emailing hello@goodenergy.co.uk. We will do what we can to support you, for example by getting you set up on a monthly payment plan that you can afford.
Why is my energy bill high?
The first thing to do if you’re struggling to pay your bill is to ensure that your bill is accurate, by checking it reflects your energy usage. Common culprits of an unusually high energy bill are:
- Changing seasons – Immersion water heaters that are left on constantly
- Having your heating on very high, or long hours
- Electric plug-in heaters
- Older appliances which have reduced efficiency
- Poor insulation
- Building work
- A change in household circumstances such as additional people to stay or more time spent at home.
Can Good Energy help me with a payment plan?
Once you’ve confirmed that your bill is correct, please get in touch with us to request a payment plan. This will need to cover ongoing usage as well as a debt repayment element that will be agreed between us.
When contacting Good Energy, we’ll recommend if there is a better tariff available to you as this could reduce future costs. We can offer a discount to those who pay by Direct Debit, for example.
If you’d prefer to pay for your energy as you go, Good Energy can install a smart pre-payment meter for you free of charge. Top ups are managed online, and payments taken daily.
Independent support with your energy bills
If you need additional help with your bill, we can recommend the following third-party services:
- Citizens Advice (0808 223 1133): The official source of free and independent energy advice
- National Energy Action if you’ve built up a debt with your energy bills. Call 0800 304 7159, Monday to Friday 10.00am-12.00 noon
- StepChange (0800 138 1111): For debt advice for domestic customers. They arrange a 40-minute phone call to run an Income and Expenditure survey and can hold off non-priority debt
- Turn2Us (0808 802 2000): An income maximisation charity. They run searches to ensure you are getting everything you are entitled to from the government.