Occasionally, we may need to send an engineer to visit your property. This may be to read or replace a meter, carry out repairs or to check any issues.
Any engineers who attend your property on our behalf will:
- Introduce themselves and the company they are from. We work with Lowri Beck and SMS.
- Have proof of identification on them that will include a colour photo, their name and the company they are working for
- Be able to provide you with your password if you have this set up with us.
- Have relevant qualifications and training for any work they are undertaking.
If you have any concerns about an engineer at your property, please call us on 0345 034 2400.