Occasionally, we may need to send an engineer to visit your property. This may be to read or replace a meter, carry out repairs or to check any issues. 

Any engineers who attend your property on our behalf will: 

  • Be able to provide you with your password if you have this set up with us. To set up a password for additional security, please contact us 
  • Have relevant qualifications and training for any work they are undertaking. 

If you have any concerns about an engineer at your property, please call us on 0345 034 2400.