We can offer additional help for those that might need extra support to look after their energy account. 

Am I eligible for Priority Services Register? 

You can register if you:   

  • Are disabled, have a chronic illness or long-term health condition 
  • Have a visual or hearing impairment
  • Are of pensionable age  
  • Are pregnant or have children aged under five 
  • Need temporary support – for example, when recovering from an operation or injury  
  • Have a mental health condition  
  • Have extra communication needs (for example, you don’t speak or read English fluently) 

What does the Priority Services Register offer? 

Nominate a trusted person to help you with your account 

If you give us permission, we can send your energy statements to a relative, friend or carer’s address. You’ll need their permission first and they’ll have to sign our Priority Services Register form as well. Please remember, as the account holder you’ll still be responsible for paying for your energy. 

Receive your bills in a format that’s better for you 

You can ask to receive your energy statements in an alternative format, such as large print or Braille. 

Have your meter read for you 

If you’re not able to read your energy meter, we can arrange for an engineer to read it for you. For complete peace of mind, you can set up a password for them to use, so you know they’re visiting from Good Energy. 

Get a free annual gas safety check if you receive means tested benefits

Make sure your gas appliances and fittings are working safely, with a free annual check from a Gas Safe Registered engineer. 

If you have a smart prepayment meter, you may be eligible for a credit meter or have your smart meter set to never disconnect even if your balance reduces to below zero if you have or someone permanently residing at your property has one or more of the vulnerabilities listed below:

  • Medical reasons for needing a continuous supply of energy. 
  • Are aged 75 or above. 
  • Chronic or severe or terminal illness. 
  • Developmental, mental or serious medical condition. 
  • Have children aged under five years old. 
  • Temporary situations such as pregnancy, bereavement, post-hospital recovery or householders under 18 years of age. 

Apply for Priority Services Register

You can now apply for the Priority Services Register through the Good Energy online account.

Alternatively, download and complete this registration form, then post it to Good Energy, Monkton Park Offices, Monkton Park, Chippenham, SN15 1GH  

You can also freephone 0800 254 0022 to speak to a member of the team. Our phone lines are open 9am-5pm Monday to Friday. We are closed on bank holidays.”

Other support available  

  • Government schemes to support with the cost of energy: we will have contacted you about the support you will receive as part of the Energy Bills Support Scheme and Energy Price Guarantee.
  • Warm Home Discount: read about the Warm Home Discount – if you’re eligible for this payment, the government will write to you directly. 
  • Citizen’s Advice is the official source of free, independent advice about energy. Find out about your rights in the energy market and what to do if you’re worried about the cost of your bills. 
  • Advance notice of power cuts 
  • Smart meter home display 

Sam has two children aged under five and receives means tested benefits. He gets a free annual Gas Safety Check through the Priority Services Register, giving him and his family peace of mind.  

Priya is severely sight impaired. Now that she is signed up to the Priority Services Register, she receives her energy bills in braille. 

Andrew is 70 years old and finds it difficult to get to his energy meters. By joining Good Energy’s Priority Services Register, his meters are read every three months by an engineer – making sure his bills are accurate and he doesn’t pay more than he needs to or build up a debt.