Help and Support Articles

Smart Tariff and In-Home Display (IHD) Issues

See how to track your energy usage when your IHD doesn’t work properly with your smart tariff.

Do smart meters adjust to Daylight Savings Time?

Read about how this may impact your tariff off-peak times

Smart meters and data

Smart meters collect information about your energy usage so we can bill you accurately. Find out how it’s collected and stored.

Contact about smart meters

We work with a couple of partners to help us provide smart meters to our customers. Find out who they are and when you might be contacted.

Smart meters and changing your energy account

Read about what happens if you move house, or if you want to change energy supplier.

How are smart meters installed?

Find out how smart meters are installed, and what happens on installation day.

How do smart meters work?

Read about how smart meters work, how they’re manufactured and what to do if you think yours isn’t working properly.

Problems with your prepayment meter 

If you have prepayment meters and have no energy, find out how to check common issues such as running out of credit.

Guaranteed Standard of Performance

Energy suppliers are all signed up to Guaranteed Standards of Performance. Find out what these are and what happens if we don’t meet them.

How to read your meter

If you need to send a meter reading, this guide will tell you how to read different types of meter.