FAQs: Help and advice

We hope you’ll be able to find the answers to all your questions here, but if you don’t, please give one of our Customer Care team a call, they will be more than happy to help.

Call us on 0800 254 0000

Need to make a complaint?

We’re really proud of our history of delivering excellent customer service. We work hard to ensure all of our staff are well-trained and highly knowledgeable across all areas of the business. Even with the best will in the world, we all know things can go wrong from time to time. If that happens we want to hear from you to put things right again.

Our complaints procedure

Energy saving tips

Find out how to save energy and reduce your bills

Energy saving advice

Terms & Conditions Library

Browse all of our latest T's & C's to understand how we deliver our service and energy products

View all terms

Good Energy's Awards

Find out about the awards we’ve won for our products and service.

Good Energy's Awards