Bereavement: how to manage an energy account after someone has passed away

What to do if the account holder has passed away 

We’re very sorry for your loss. Please read this article to find out what to do if the account holder has passed away. We’ll do our best to make this as easy as possible for you.

Please contact us to let us know the name of the deceased, along with their address and the date of their passing. Depending on the situation, there are a few additional pieces of information that we may need, which you can find below.

In all cases, meter readings are helpful but we can use estimated meter readings if necessary.  

If there is more than one person named on the account  

In this case, liability will automatically fall to the others listed on the account. It’s up to you to decide if you’d like to keep the same account or have us start a new one.  

If there’s a direct debit, we’ll need to know if the bank details have changed.  

If there was only one person named on the account  

In this case, we will need to know when the property has been sold/transferred as part of the will/probate process. We will need meter readings and the name and contact details of the executor so that bills can be sent in the meantime.  

If there’s a direct debit on the account, we will need to cancel this and set up a new one. If there’s a credit on the account, we can refund this to the executor.  

If there was only one person liable for the account and they were renting  

In this case we will need to know the name and contact details for the executor. We will also need the landlord’s information as a new account will need to be opened for them.