Get in touch

Customer care

(for existing customers)

0800 254 0000 

Monday - Friday: 8am - 8pm
Saturday: 8am - 1pm

Joining us

(for new customers)

0800 254 0004

Monday - Friday: 8am - 6pm
Saturday: 10am - 1pm

Changing your tariff

(for existing customers)

0800 254 0004 

Monday - Friday: 8am - 6pm
Saturday: 10am - 1pm

Just moved?

If you're moving home you'll need to
complete a short form, we'll do the rest

Moving house 


Business Sales

Making an enquiry about your
business account or getting a quote

Energy for business 

Monday - Friday: 9am - 5pm

Our busiest days are typically Monday and Saturdays. 8 - 9am and 5 - 6pm are our peak times throughout the week. We are closed on bank holidays.

Send us a message now

Or if you'd prefer us to call you, please fill in this form.

The personal data we ask for below is collected and stored securely in line with our ethical approach to your data. We ask only for what we need to process your request. Read more about how we handle your data in our Privacy policy.

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Got an emergency?

Emergency contact numbers

If you're experiencing a power cut, please call 105. Power cuts tend to happen on a local or regional basis. They’re usually caused by a fault in the electricity wires supplying your region.

You can make a complaint here.