Help and support

Have a question about your energy account? We’re here to help.

How to pay your bill

Find out all the different options you have for paying your bill.

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Moving house

Tell us if you’ve moved into a house supplied by Good Energy, or if you’re moving out.

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Answers to your queries, such as meter reads and using the online portal.

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Contact our customer care team

If none of the pages above helps with your query, or you’d prefer to speak to someone, please get in touch. We’re proud of our Customer Care team and the experienced service they provide each day. Our lines are open from Monday–Friday 9am–5pm (except bank holidays).

Call the team on 0800 254 0000

Need to let us know about a problem?

If you’re having a problem with your Good Energy account, please get in touch so we can put it right. And if you’re not happy with how we’re handling something, you can make a complaint online or by calling us.

Manage your account online

There are many ways to manage your account, at a time that’s best for you. Submit your meter readings online via our website, or sign up for our online portal to view your bills, payments and meter readings in one place. You’ll also be able to switch to paperless billing, send us questions about your account, see your energy usage and easily and securely update your payment and contact details.

Ready to switch?