Help and Support

Call us on 0800 254 0000

Mon–Fri 08:00–20:00 | Sat 08:00–13:00

We are proud of our award-winning customer service. What can we help you with today?

How to pay your bill

Get help paying your bills or update your Direct Debit details.

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Moving house?

Let us know here whether you're moving into a Good Energy supplied property or moving out of one.

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Answers to your queries - from meter reads to the online portal.

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Got a question?

Try our help and advice page or, if you’d prefer a chat, call our Customer Care team on 0800 254 0000. We’ve been recognised for our top customer service, receiving 2016's 'Best for Customer Service' award from the Renewable Energy Association - so try us out. Call us Monday to Friday 8am–8pm (not including bank holidays) or Saturdays 8am–1pm, and one of our friendly Customer Care team will do their best to help.

How are we doing?

"Thank you for being a great company to deal with" Comments like this have seen us awarded four out of five stars by the 'Which? Energy Company Customer Satisfaction Survey’ in 2016 and 2017 - and we're working hard to hear more like it!

Lower your bills

We also have a new online service for customers. If you are signed up to this service, you can view all of your bills and meter readings online. You'll also be able to analyse your own energy usage. If you don’t want to sign up to the online service but you want to deal with us online, you can submit a meter reading or send us a query via the website, or even download our meter reading app.

Ready to switch?