Customer care

Customer care

Whether you’d like energy efficiency advice, help with generating your own electricity or to pay your bill, our Customer Care team can help.

In this section you can send us a meter reading, let us know if you’re moving home, find out how to pay your bill and discover the answers to common questions. If you’d prefer to have a chat or can’t find what you’re looking for, please give us a call on 0800 254 0000. We look forward to hearing from you.

How to pay your bill

Pay_bill

Find out how to pay your bill and update your Direct Debit details.

Find out more

Send us a meter reading

Submit_read

Submit an Electric, Gas or Feed-in Tariff meter reading.

Submit a reading

Moving house

Moving_home

Let us know if you're moving house.

Tell us now

Help and advice

Help_and_advice

Information about Good Energy and your questions answered.

Find out more

Recommend a friend

Recommend

Recommend a friend to Good Energy.

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"Thank you for being a great company to deal with"

Its comments like this that have helped us top the Which? customer satisfaction survey for the third year running.