Customer care

Customer care

Whether you’d like Energy Saving Trust-endorsed energy efficiency advice, help with generating your own electricity or to pay your bill, our Customer Care team can help.

In this section you can send us a meter reading, let us know if you’re moving home, find out how to pay your bill and discover the answers to common questions. If you’d prefer to have a chat or can’t find what you’re looking for, please give us a call on 0845 601 1410. We look forward to hearing from you.

How to pay your bill

Pay_bill

Find out how to pay your bill and update your Direct Debit details.

Find out more

Send us a meter reading

Submit_read

Submit an Electric, Gas or Feed-in Tariff meter reading.

Submit a reading

Moving house

Moving_home

Let us know if you're moving house.

Tell us now

Help and advice

Help_and_advice

Information about Good Energy and your questions answered.

Find out more
"Thank you for being a great company to deal with"

Its comments like this that have helped us top the Which? customer satisfaction survey for the third year running.