Yes, we know everybody says it. But you really are great customers. Not only have you chosen the only supplier that sources every last bit of its electricity from the natural power of the wind, water, sun or through sustainable biogeneration, but you’re helping build an energy future free from fossil fuels and nuclear power. And that’s why you deserve fantastic customer care.

We aren’t a traditional energy company. And we don’t behave like one. All of our advisors are based at our HQ in Chippenham, Wiltshire and with the help of our Good Energy Academy, they’re able to provide a personal and professional service with in-depth knowledge from generating your own electricity to top-notch energy efficiency advice. If they don’t already know the answer, they know where to find it. We call it being Fluent in Energy.

And because we want to help you make your energy bills lighter on both the planet and your pocket, our Customer Care team’s energy efficiency advice service is fully endorsed by the Energy Saving Trust. This means they’re great people to speak to for help in reducing your energy consumption.

But don’t just take our word for it. We came top of the Which? utility customer satisfaction survey in April 2010. Here’s what the report said: “One impressed customer described Good Energy as ‘brilliant’ - a word we have rarely seen anywhere near the name of an energy supplier – and said that its communication and customer service was ‘probably second to none in any national business’”.