Help and Support Articles

Bereavement: how to manage an energy account after someone has passed away

If the account holder has passed away, find out what you need to do to transfer responsibility for the energy account.

Why is my bill higher than expected?

There are a few reasons why you might receive an unexpectedly large bill. Find out more here.

What are standing charges? 

Part of your energy bill is made up of a ‘non-energy’ element known as a standing charge. Find out what this means and why it may be increasing.

Answering your questions about the Feed-in Tariff scheme

We’re answering some of the most common questions you might have about the now closed Feed-in Tariff scheme. 

How battery storage affects your FIT payments

Find out how installing battery storage may affect your Feed-in Tariff payments, and what to do if you have or are getting a home battery.

I need emergency help with a gas leak or power outage

We’ve shared safety precautions and contact information for you here, in case of an emergency.

Gas and electricity distribution network operators

Learn how to identify who your gas and electricity operators are with this information, even if they’re independent.

Problems with your prepayment meter 

If you have prepayment meters and have no energy, find out how to check common issues such as running out of credit.

Feed-in Tariff forms to download

Download forms to manage your Feed-in Tariff, including switching to Good Energy as your FIT administrator and updating payment recipient details.

Moving out

If you’re moving out, find out when you need to tell us, how to close your account, and how to move Good Energy to your new property.

Heat pumps: How to manage your home’s temperature

Learn how to change the temperature in your home and control the heating in individual rooms with this online guide.

How to read your energy bill

We’ve put together a guide to reading your energy bills, so you can understand what you are paying and why.