Do I need to tell my Licensee (Good Energy) if I have a home battery? 

Yes – it’s an Ofgem requirement to tell us if you have battery storage installed as part of your FIT installation. 

I’ve added a battery to a FIT-registered installation, what do I need to do? 

OFGEM have said that all systems which include a battery, whether they are existing or new installations, need to be declared to your licensee. If this applies to you, please send us a schematic showing where the battery is located within your installation. 

The position of the battery may affect whether you are still eligible to receive deemed export payments. 

How to contact us 

If you have a question about FiT for your home, email the FiT team at or get in touch with our Customer Care team. 

If you have a question about FiT for your business, email 

How can I make a complaint about my FiT account? 

We work hard to make sure all of our staff are well-trained and highly knowledgeable across all areas of the business, but unfortunately, things do sometimes go wrong. If you’re not happy with our service, please follow our complaints procedureand we’ll get things resolved as soon as we can. 

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