Help and Support Articles
Direct Debit payments explained
Find out about the benefits of paying your energy bills by Direct Debit, how they work and how to set one up.
ReadHow to spot solar scams – and what to expect from us
Learn how to spot common solar scams, and how to protect yourself.
ReadEnergy efficiency advice
Advice on how to be more energy efficient at home and use less electricity and gas.
ReadHow to take an export meter reading
Learn how to take an electricity export reading from different types of smart export meter.
ReadHow do smart meters work?
Read about how smart meters work, how they’re manufactured and what to do if you think yours isn’t working properly.
ReadSolar and battery: What to do if something goes wrong?
ReadSolar and battery: What happens during a solar panel maintenance visit?
ReadMidea R32 heat pump: troubleshooting and support
In this article, we explain how to use the Midea R32 heat pump and what to do if something goes wrong
ReadMidea R290 heat pump: troubleshooting and support
In this article, we explain how to use the Midea R290 heat pump and what to do if something goes wrong
ReadYour heat pump FAQs answered
Read our complete list of heat pump FAQs, from costs to warranties and maintenance.
ReadUnderstanding your bi-directional meter
We explain how to find out if you have a bi-directional meter, and the information you need to send us about your meter.
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