Help and Support Articles

Direct Debit payments explained

Find out about the benefits of paying your energy bills by Direct Debit, how they work and how to set one up.

How to spot solar scams – and what to expect from us

Learn how to spot common solar scams, and how to protect yourself.

Energy efficiency advice

Advice on how to be more energy efficient at home and use less electricity and gas.

How to take an export meter reading

Learn how to take an electricity export reading from different types of smart export meter.

How do smart meters work?

Read about how smart meters work, how they’re manufactured and what to do if you think yours isn’t working properly.

Solar and battery: What to do if something goes wrong?

Solar and battery: What happens during a solar panel maintenance visit?

How to use the Tado thermostat

In this article, we explain how to use the Tado thermostat.

Midea R32 heat pump: troubleshooting and support

In this article, we explain how to use the Midea R32 heat pump and what to do if something goes wrong

Midea R290 heat pump: troubleshooting and support

In this article, we explain how to use the Midea R290 heat pump and what to do if something goes wrong

Your heat pump FAQs answered

Read our complete list of heat pump FAQs, from costs to warranties and maintenance.

Understanding your bi-directional meter

We explain how to find out if you have a bi-directional meter, and the information you need to send us about your meter.