Help and Support Articles

SolarEdge inverter and battery troubleshooting guide

A troubleshooting guide for households with SolarEdge inverters, optimisers and batteries.

What happens during a solar panel maintenance visit?

Your heat pump FAQs answered

Read our complete list of heat pump FAQs, from costs to warranties and maintenance.

What is Solar Savings and who can sign up? 

Read about our export tariff, Solar Savings. Find out about the eligibility criteria and how the tariff works.

Using the Solar Savings application form

We ask for some technical information about your generation system as part of switching you to Solar Savings. This page guides you through the application form.

Using the Solar Savings register interest form 

Want to register your interest in Power for Good? Here’s why we ask some of the questions on our registration form.

Generation export tariff jargon buster 

Proof of ownership. This is a paid in full invoice for your generation system; a letter from an installer or solicitor confirming ownership; or a Land Registry document. This must have your name and system address.

How to make a complaint

We work hard to support you with your energy, but understand that sometimes things go wrong. If they do, find out how to tell us so we can put them right.

Energy efficiency advice

Advice on how to be more energy efficient at home and use less electricity and gas.

FIT meter readings and inspections

Find out how to take a reading from your FIT generation meter, and what happens when your meter needs to be verified.

How to make changes to your FIT installation

Find out how to make changes to your Feed-in Tariff installation, including selling or buying a property with FIT-registered technology.

How to spot solar scams – and what to expect from us

Learn how to spot common solar scams, and how to protect yourself.