Good Energy isn’t my supplier yet. Can I switch to you? 

You will need to contact our Team first to switch your Imported Electricity to us. Once the switch has completed, we can continue setting you up for Solar Savings. To discuss switching your supply to us, please call 0345 034 2400 or email  

I’m already a Good Energy customer. How do I find my account number? 

Check a recent bill from us, and you’ll see your account number on the first page on the right-hand side. It begins with A- followed by 8 numbers and letters. 

You can also find your account number on the homepage of your Good Energy app or online account. 

How do I know if I have a second generation smart meter?  

If your meter was installed after 2018, it’s most likely this type of meter. See how to identify your meter in our online guide.  

My solar panels are getting installed soon. Can I still switch to Solar Savings? 

When your installation is complete and commissioned, get in touch with us again to begin the process of switching. 

Where do I find my Feed-in Tariff account number? 

This is on your latest Remittance (the communication you receive each quarter that shows your FIT payments) and will be between 1 and 6 digits. If you can’t find this, please get in touch with us and we can locate your account.  

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