Help and Support Articles

Our Complaints performance  

View our recent complaints performance per 100,000 customers here.

What is Solar Savings and who can sign up? 

Read about our export tariff, Solar Savings. Find out about the eligibility criteria and how the tariff works.

Using the Solar Savings register interest form 

Want to register your interest in Power for Good? Here’s why we ask some of the questions on our registration form.

Generation export tariff jargon buster 

Proof of ownership. This is a paid in full invoice for your generation system; a letter from an installer or solicitor confirming ownership; or a Land Registry document. This must have your name and system address.

FIT meter readings and inspections

Find out how to take a reading from your FIT generation meter, and what happens when your meter needs to be verified.

How to make changes to your FIT installation

Find out how to make changes to your Feed-in Tariff installation, including selling or buying a property with FIT-registered technology.

Understanding your bi-directional meter

We explain how to find out if you have a bi-directional meter, and the information you need to send us about your meter.

How to spot solar scams – and what to expect from us

Learn how to spot common solar scams, and how to protect yourself.

Answering your questions about the Feed-in Tariff scheme

We’re answering some of the most common questions you might have about the now closed Feed-in Tariff scheme. 

How battery storage affects your FIT payments

Find out how installing battery storage may affect your Feed-in Tariff payments, and what to do if you have or are getting a home battery.

Feed-in Tariff forms to download

Download forms to manage your Feed-in Tariff, including switching to Good Energy as your FIT administrator and updating payment recipient details.

Feed-in Tariff payments explained

See the FIT payment schedule and read about the payment process.