Smart meters and changing your energy account

What happens if I change energy provider? 

Your smart meter will continue to work. We always install second generation smart meters which allow you to change between suppliers. 

What happens if I move house? 

If you’re moving home, please let us know as soon as possible before you move. We’ll clear your smart meter and IHD of all consumption information and we’ll take a final remote meter reading so you’re only charged for the energy you use. Make sure you leave your IHD behind for the new occupier as it will only work with the smart meter in this property. 

If you moved into a property without a smart meter and you’d like one, call us and our team can book a smart meter installation for you.