Who are Accent and why have they contacted me? 

Good Energy is working with independent research company Accent to ask for customer feedback on their smart meter installation. Accent are contacting a selection of customers who’ve had smart meters installs to ask them to complete a short survey. The survey takes about five minutes and helps us check your installation complied with regulations, as well as make sure our service is as good as it can be. If they contact you by phone or email, there’s nothing to be concerned about. We would really appreciate it if you could complete the survey as it will help us understand what’s working well and whether there’s anything we need to improve. 

Who are SMS and why have they contacted me? 

We work with specialist smart meter installation company Smart Metering Services (SMS). When you register interest in getting a smart meter, SMS will contact you to arrange your installation appointment. On the day of your installation, the SMS engineer will have identification showing that they’re working on behalf of Good Energy. 

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