Meter reading visits explained

Someone is coming to read my meter for me, who will do this? 

Good Energy meter readings are carried out by Calisen.

How will I recognise a Calisen employee? 

Calisen employees will have an ID badge and will explain that they are representing Good Energy. 

If no one is home when they call, all Calisen employees will leave a card to let you know they have visited.

Calisen meter readers use their own vehicles with metallic, magnetic Calisen signs applied to their front doors.

How often will my meter be read? 

We plan to read your meter twice a year, but if you want to provide us with your own meter readings, you can submit these via your online account or the Good Energy app.

Can I find out more about Calisen’s background and ethics? 

Calisen (Smart Meter Installation – Calisen) is a UK-based, independent business support services company. One of its services is taking meter readings. 

Good Energy aims to work with like-minded businesses who share our own ethics and approach to the environment as far as possible, within the constraints imposed by the business. We have seen Calisen’s corporate social responsibility (CSR) report and are happy that it meets our standards.