Help and Support Articles

How to take an export meter reading

Learn how to take an electricity export reading from different types of smart export meter.

How to read your smart meter in home display

Most smart meters come with an in-home display (IHD) that shows you how much electricity and gas you’re using in real time, in pounds and pence.

What to do if you think your meter is faulty

Find out how to check if your meter is accurately measuring your energy usage, and when it may need repairing or replacing.

Meter reading visits explained

Read about what happens when we send someone to read your energy meter, including details about the company we use.

How to read your meter

If you need to send a meter reading, this guide will tell you how to read different types of meter.