Smart Tariff and In-Home Display (IHD) Issues

If your In-Home Display (IHD) isn’t working properly, we’re here to help.

As pioneers in smart tariffs, we are constantly innovating to improve your experience as a Good Energy customer though sometimes there are hiccups. As part of the innovative approach we take, providing real-time smart tariff pricing and usage on your IHD can be complex due to the dynamic nature of these tariffs.

How else can I track my energy usage?

IHDs are not the only way to track your energy usage when you’re on a smart tariff.

You can access all relevant information about your Good Energy account directly on your smartphone or computer, avoiding the need to check the physical display unit.

Use the Good Energy app or online account

• Open the Good Energy app or sign in to your Good Energy online account to see tariff prices and usage information. Go to ‘Usage’ for detailed insights.
• Visit your account online or download our app in the Apple or Play Stores.

Find out more

Read our guide to using your IHD to find out how to make the most of the information it gives you. If you can’t find an answer to your query on our website or think your IHD is faulty or broken, please contact us at hello@goodenergy.co.uk. One of our team will be happy to help.