Help and Support Articles

How to read your energy bill

We’ve put together a guide to reading your energy bills, so you can understand what you are paying and why.

What are standing charges? 

Part of your energy bill is made up of a ‘non-energy’ element known as a standing charge. Find out what this means and why it may be increasing.

Estimated bills

Learn about why you receive estimated energy bills, and why it’s important to submit meter readings regularly.

What is the Warm Home Discount?

Good Energy is now part of the Warm Home Discount. Read about what it is, who is eligible to get the discount and how you’ll receive it.

How to pay your energy bill

This sets out the different ways you can pay your energy bills so you can choose which method is best for you.