What’s good about our app and online account?
Good Energy’s app and online account provides our supply and feed in tariff customers with a simple and green way to manage their energy. In this article, we show you some of the great features you can expect to see and how to start using them today.
See your energy usage data
You can now see your energy usage data in our app, and it will date back to when you joined us or when you got a smart meter.
This helps you to understand how you are using energy over the week, month or even year, see how much it is costing you and spot ways to save.
If you’re on our Solar Savings export tariff, you will also be able to see how much energy you are exporting, and how much you’ve earned too.
Make payments
You can make a one-off payment through the app or online account, or even set up a new Direct Debit (online account only).
Did you know that our Direct Debit customers receive an average discount of around £129* per year? This is because Direct Debits are the quickest, easiest and greenest way to pay. Check out our support article to see how.
Submit your energy meter readings
If you don’t have a smart meter, you can submit your meter readings quickly and easily through the online account or app.
You can also turn on reminders so that you never forget to submit a meter reading again – making your bills accurate every time.
Submit your FIT meter readings
Our FIT customers can submit their quarterly export readings manually or by submitting a photo of their meter via the app. This photo feature can also be used for all customer 2-year FIT meter photo validations.
How do I submit a photo FIT meter reading?
Step 1: Select the ‘Submit a reading’ option from either the Dashboard or the Readings screen in the app
Step 2: Select your FIT meter from the list of meters shown
Step 3: Select ‘Photo reading’ option
Step 4: Take photo or choose from existing images in your media library
Step 5: Confirm the reading is correct and ‘Submit’
Ready to get started?
To get started, simply download our app, or head over to the account button in our website navigation bar. You can also read our support articles for more help with using our app and online account.
*The amount you save by switching to Direct Debit depends on whether you are a single or a duel fuel customer, and how much energy you are using. £129 is the average duel fuel customer saving.
