Business supply customers: online account FAQs

Get answers to questions about managing your energy bills using the online account.

Business supply customers: How to use the online account

Your guide to navigating the online account and taking care of account management tasks including submitting meter readings and viewing statements.

PPA and SmartGen: how to use your online account

Do you have a PPA or SmartGen contract with Good Energy? Here’s where you’ll find answers to queries about using our online account management service.

How to read your energy statement

Make sense of your energy statements with our handy explainer.

Business supply customers: changing tenancy

Are you an incoming or outgoing tenant? Find our change of tenancy forms here to provide us with all the information we need to manage this process seamlessly.

How to make a complaint

We’re sorry you want to make a complaint. Please share your thoughts via this page and we will aim to respond to you the next working day.

Still need some help?