Get in touch

If you haven't been able to find the answer you need in our Help section, then these are the numbers you can call to speak to a member of our friendly team:

Customer Care
(for existing customers)

0800 254 0000 

Monday - Friday: 8am - 8pm
Saturday: 8am - 1pm

Sales enquiries
(for new customers)

0800 254 0004

Monday - Friday: 8am - 6pm
Saturday: 10am - 1pm


Making an enquiry about your business account or getting a quote for your business?
Go here.


Our busiest days are typically Monday and Saturdays. 8 - 9am and 5 - 6pm are our peak times throughout the week. We are closed on bank holidays.

You can make a complaint here.

Contact Us

If you have an enquiry, you can send it to us here and we will respond by email. For queries involving moving in/out of Good Energy supplied propertiesplease go here.

If you'd prefer us to call you, please fill in this form.

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Emergency contact numbers

If you're experiencing a power cut, please call 105. Power cuts tend to happen on a local or regional basis. They’re usually caused by a fault in the electricity wires supplying your region.