Help with paying for my energy

Energy efficiency advice

Advice on how to be more energy efficient at home and use less electricity and gas.

Read

The Alternative Fuel Payment

The Government has set up a new scheme to support homes that aren’t connected to the gas grid with the cost of energy. The Alternative Fuel Payment will provide money towards the cost of heating – whether that’s oil, non-mains gas, electric heating or other alternative fuels.

Read

How to read your energy bill

We’ve put together a guide to reading your energy bills, so you can understand what you are paying and why.

Read

How we manage Direct Debits

With the rising costs of energy, there is naturally an increased interest in how energy suppliers are managing Direct Debits.

Read

Government support with the cost of energy

The wholesale energy market is still volatile, meaning energy prices are likely to remain high for some time.

Read

Prepayment meters

Use the guides below to find out how to use your smart prepayment meter account.

Read

Billing frequency

Received more than one energy statement in a month? Find out how our billing system works and why you’ll sometimes receive multiple statements.

Read

Direct Debit payments explained

Find out about the benefits of paying your energy bills by Direct Debit, how they work and how to set one up.

Read

What to do if you’re struggling to pay for your energy

The first thing to do if you’re struggling to pay your bill is to ensure that your bill is accurate, by checking it reflects your energy usage. 

Read

How to pay your energy bill

This sets out the different ways you can pay your energy bills so you can choose which method is best for you.

Read