Price change – FAQs
The below information is correct as of 11th June 2025.
Good Energy Standard Tariff
Our Good Energy Standard Tariff rates are not changing on 1st July 2025
| Why are my energy unit rates not increasing in line with the price cap? | The SVT Tariff is exempt from Ofgem’s price cap because genuinely supporting renewable energy has different costs compared to other supplier tariffs that do not. The way we buy our power is different to other suppliers. We contract directly with over 2,500 independent renewable generators across the UK. Because of these contracts, we are not fully exposed to fluctuations in wholesale prices and have able to maintain or change prices outside of the standard price change window that affects price capped tariffs. Our Standard Variable Tariff is priced to reflect the true cost of supplying 100% renewable electricity in this volatile market, as well as cover the non-energy-related costs all suppliers must pay on this occasion as a result of our cost base we have maintained prices. You can read more about what’s different about our Standard Variable Tariff here. |
| What makes Good Energy’s Standard Variable Tariff different? | We provide 100% renewable electricity tariffs that match the power you use with renewable electricity sourced from over 2,500 independent generators. Ofgem recognise that we support renewables beyond other suppliers and that’s why our SVT Tariff is exempt from Ofgem’s price cap because genuinely supporting renewable energy has different costs compared to other supplier tariffs that do not. You can read more about what’s different about our Standard Variable Tariff here. |
| What is the Good Green Supply? | 100% renewable’ electricity tariffs are rarely as green as they seem. That’s why we’re introducing Good Green Supply a new set of standards challenging suppliers to be more transparent. The Good Green Supply scores are – True Green – The amount of power in a supplier’s annual fuel mix which is sourced directly from renewable generators. Our score is 100%, true to our renewable promise. New Green – The proportion of electricity supplied which comes from renewable generators that are new to the grid. Our score is 40%, showing Good Energy’s model helps grow new green energy sources. Time-matched Green – The percentage of power which is produced by renewable generators in the same hour that customers use it. Our score is 90%, meaning we aren’t matching summer solar with the electricity to make your warming winter cup of tea. Having published our scores, we have asked other suppliers to do the same. You can find out more about the Good Green Supply standard here. |
| What are Typical Domestic Consumption Values (TDCV) ? | TDCVs (Typical Domestic Consumption Values) are set by the energy regulator Ofgem and are used by suppliers and price comparison websites in the absence of individual customer data to give an example of household energy usage and prices. Ofgem reviewed these values and made the decision to reduce the TDCV for an average home. From the 1st October 2023, the revised TDCV values for medium usage have been as follows: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh This means, that you may have seen lower figures for annual bills reported based on the reduced estimated TDCV. Rather than, or in addition to, reductions in the actual unit rates. But the change to the TDCV values only impacts the communication of typical energy use, not your individual bill. Your bill will differ if your usage is higher or lower. |
| Why is a renewable energy company subject to high energy prices when the issues are mostly to do with gas supplies? | Unfortunately, gas is the key driver of electricity prices in the UK market. Renewables have seen huge cost reductions over the last 15 years and are now among the cheapest ways to generate power. But the price of electricity at any one time is typically set by the last type of generator that needs to switch on to meet electricity demand. In the UK, this is often gas. If that gas is very expensive, then the whole electricity market will be high. Read our blog to find out more. This is not how the market should work. We believe it adds further urgency to the UK’s need to move away from gas and fossil fuels altogether. |
| What has Good Energy done to protect the business and customers from price increases? | With over 20 years’ experience in trading energy, we use careful pricing and buying strategies called hedging, where we forecast the amount of energy our customers are going to use and buy it in advance. This strategy means we are less susceptible to significant market movements. However, the price of power has increased throughout the past few years and continues to be unstable and unpredictable. |
| What are my other options? Are there any other tariffs I can switch to? | Our Good Energy Standard Tariff is exempt from the Ofgem energy price cap. We price it to reflect the real cost of matching all the electricity you use with power bought directly from British renewable generators. We currently offer a fixed EV and Heat Pump tariff which offers off-peak energy rates. Click here to find out more about other tariffs available |
| How can I reduce my exposure to energy price changes? | The frequent changes in energy prices over the past few years have been driven by gas prices. If you’d like to protect your rates from future changes, our fixed Smart tariffs, which offer off-peak electricity rates, are available. Switching is easy, simply log into your online account. If you want to become more energy independent long term, find out more about the other services Good Energy offers, including installing solar panels. Find out more about solar panels. |
| I’m struggling to afford my energy, what can I do? | If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt. |
| Why are my rates cheaper if I set up a Direct Debit? | Direct Debit payments are less expensive for us to manage because they are automated and reduce the risks and costs involved with processing payments and managing late payments manually. It is much easier and quicker for us to operate when we know how much we are going to be paid and when. We can pass this saving on as a discount. You can pay by other methods but won’t receive the Direct Debit discount because of the additional work required for us to process your payments. Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying. If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details. We’ll be in touch when your Direct Debit is set up. We review fixed Direct Debit payments every three months to make sure it’s covering your energy usage. We’ll always give you at least 10 days’ notice of your first payment being taken. |
| I pay by Direct Debit, what is going to happen with my monthly payments? | We will contact you if your monthly payments need to change. We review your Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment. |
| Why is there is a difference in Standing charges between single and multi-rate meter tariffs | The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge. |
| What do you mean when you say you are a B Corp? | B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability. Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK. Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. |
Deemed and Default Tariff
Our Good Energy Deemed & Default tariff is changing on 1st July 2025.
For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.
| Why am I being asked to set up a Direct Debit | Direct Debit rates for Deemed and Default tariffs are set by the price cap, which accounts for the lower cost of servicing Direct Debit customers to suppliers. These lower costs are reflected in the rates you would pay so you can make a saving by switching your payment method to Direct Debit. Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying. If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details. We’ll be in touch when your Direct Debit is set up. We review fixed Direct Debit payments every three months to make sure it’s covering your energy usage. We’ll always give you at least 10 days’ notice of your first payment being taken. |
| How much are my energy prices increasing by? | Following Ofgem’s announcement on 23rd May, the energy price cap will be decreasing by an average of 7% from 1st July 2025. For customers on a tariff impacted by the Price Cap from 1st July, the price of energy for a typical dual fuel household paying by Direct Debit will go down to £1720 saving £129** over the year. The actual amount you pay depends on how much energy you use and your energy unit rates. |
| How can I reduce my exposure to energy price changes? | The frequent changes in energy prices over the past few years have been driven by gas prices. If you’d like to protect your rates from future changes, our fixed Smart tariffs, which offer off-peak electricity rates, are available. Switching is easy, simply log into your online account. If you want to become more energy independent long term, find out more about the other services Good Energy offers, including installing solar panels. Find out more about solar panels. |
| Why are my energy unit rates decreasing? | The cost of energy is decreasing. Following Ofgem’s announcement on 23rd May, the energy price cap will be decreasing by an average of 7% in energy rates from 1st July 2025. The reduction in price cap has been driven by reduced wholesale and industry costs. Some optimism regarding gas supply from Russia has driven prices lower alongside the US tariff announcements which has created some economic uncertainty that has reduced demand. If you’re currently on a tariff that’s covered by the energy price cap the prices you are paying for your energy will also decrease. |
| What are Typical Domestic Consumption Values (TDCV)? | TDCVs (Typical Domestic Consumption Values) are set by the energy regulator Ofgem and are used by suppliers and price comparison websites in the absence of individual customer data to give an example of household energy usage and prices. Ofgem reviewed these values and made the decision to reduce the TDCV for an average home. From the 1st October 2023, the revised TDCV values for medium usage have been as follows: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh This means, that you may have seen lower figures for annual bills reported based on the reduced estimated TDCV. Rather than, or in addition to, reductions in the actual unit rates. But the change to the TDCV values only impacts the communication of typical energy use, not your individual bill. Your bill will differ if your usage is higher or lower. |
| I’m struggling to afford my energy, what can I do? | If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt. |
| I pay by Direct Debit, what is going to happen with my monthly payments? | We will contact you if your monthly payments need to change. We review your Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment. |
| Why is there is a difference in Standing charges between single and multi-rate meter tariffs | The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge. |
| What do you mean when you say you are a B Corp? | B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability. Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK. Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. |
| What do you mean when you say my tariff does not support renewables in the way the Good Energy Standard (SVT) does? | The way we buy our power is different to other suppliers. We contract directly with over 2,500 independent renewable generators across the UK. In this way we know we are supporting renewables. This is true for all of our tariffs, and Ofgem recognises it comes with additional risk and costs, which is why our SVT is exempt from the price cap. Our deemed and default tariffs are subject to the price cap, and as such do not allow for the flexibility in how we trade power, ultimately not supporting renewables in the same way. You can read more about what’s different about our Standard Variable Tariff here. |
Traditional Prepayment & Smart Prepayment
The Good Energy Traditional Prepayment & Smart Prepayment tariff is changing on 1st July 2025.
For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.
| Why are my energy unit rates decreasing? | The cost of energy is decreasing. Following Ofgem’s announcement on 23rd May, the energy price cap will be decreasing by an average of 7% in energy rates from 1st July 2025. The reduction in price cap has been driven by reduced wholesale and industry costs. Some optimism regarding gas supply from Russia has driven prices lower alongside the US tariff announcements which has created some economic uncertainty that has reduced demand. If you are on a tariff that’s covered by the energy price cap the prices you are paying for your energy will also decrease. |
| What is the new price cap from July 2025? | Following Ofgem’s announcement on 23rd May, the energy price cap will be decreasing by an average of 7% from 1st July 2025. Customers on a tariff impacted by the price cap, from 1st July, the price of energy for a typical dual fuel household paying by Direct Debit will go down to £1720 saving £129** over the year. The actual amount you pay depends on how much energy you use and your energy unit rates. |
| How much are my energy prices decreasing by? | For customers on tariff impacted by the price cap on 1st July, the price of energy for a typical dual fuel household paying by Direct Debit will go down to £1,720 per year. Overall, this means energy bills for customers on a tariff subject to the price cap will decrease. The actual amount you pay depends on how much energy you use and your energy unit rates. |
| When will the new rates show on my Traditional Prepayment meter? | The new rates will load onto your meter the next time you top up after 1st July. Please be aware that in some cases it could take more than one top-up for an electricity meter to load the new rates. We’d advise topping up little and often shortly after the 1st of July so that your key updates your meter’s tariff rates. |
| What are Typical Domestic Consumption Values (TDCV)? | TDCVs (Typical Domestic Consumption Values) are set by the energy regulator Ofgem, and are used by suppliers and price comparison websites in the absence of individual customer data to give an example of household energy usage and prices. Ofgem reviewed these values and made the decision to reduce the TDCV for an average home. From the 1st October 2023, the revised TDCV values for medium usage have been as follows: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh This means, that you may have seen lower figures for annual bills reported based on the reduced estimated TDCV. Rather than, or in addition to, reductions in the actual unit rates. But the change to the TDCV values only impacts the communication of typical energy use, not your individual bill. Your bill will differ if your usage is higher or lower. |
| What are the benefits of moving to a smart prepayment meter? | Having a smart prepayment meter makes it easier to top up. Instead of taking your meter key or card to a shop, you can top up from home via an online account, or over the phone. You can also easily check your current balance and energy usage and get alerts to your phone when your balance is running low. If you are registered for the Priority Services Register, you may be eligible to be placed on a non-disconnection list, which makes sure your energy supply doesn’t shut off unexpectedly when your balance runs out. Find out more about smart prepayments |
| I’m struggling to afford my energy, what can I do? | If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. You can also contact Citizens Advice for free, independent advice about debt. |
| How do I get a smart prepayment meter? | If you are on a prepayment tariff, request a free smart meter by emailing hello@goodenergy.co.uk. We’ll install your smart meter for free, and you can choose a Smart Pay As You Go tariff. Call us on 0345 034 2400 or email hello@goodenergy.co.uk to speak to our team. |
| How do I manage my smart prepayment account? | On the date of your meter exchange, you will be placed on a holding tariff to allow us time to connect your smart meter to our network. You will receive a notification from Good Energy with instructions on how to set up and manage your Smart Pay As You Go account. You will also receive a step-by-step guide to reconnecting your meter if you ever become disconnected due to your balance running out. The guide covers: How to log in for the first time How to navigate your online account How to top up How to manage your account settings How to schedule a top up How to manage debt balances How to view your usage How we notify you |
| I no longer want to be on a prepayment meter, how can I change my meter? | If you don’t have a debt repayment plan, you are eligible to exchange your meter for a credit meter. Please e-mail hello@goodenergy.co.uk to request a meter exchange, one our team will get in touch to help. |
| Why is there is a difference in Standing charges between single and multi-rate meter tariffs | The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge |
| What do you mean when you say you are a B Corp? | B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability. Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK. Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. |
| What do you mean when you say my tariff does not support renewables in the way the Good Energy Standard (SVT) does? | The way Good Energy procures power is different to the way other suppliers do. We source it directly from renewable generators to match 100% of the electricity our customers use, as opposed to buying it on the wholesale market. In this way we know we are supporting renewables. This is true for all of our tariffs, and Ofgem recognises it comes with additional risk and costs, which is why our SVT is exempt from the price cap. Our deemed and default tariffs are subject to the price cap, and as such do not allow for the flexibility in how we trade power, ultimately not supporting renewables in the same way. You can read more about what’s different about our Standard Variable Tariff here. |