How to verify your electricity generation meter

If you receive Feed-in Tariff payments, the energy regulator, Ofgem, requires us to verify your meter every two years to check it’s accurately recording how much electricity you generate.

We can verify your meter through two main methods, through our APP or through a manual photo submission.

If you need any support, please refer to the FAQs at the bottom of this page.

App Submission

If you are registered for our online account you can submit your verification through our App. (you can find more information about our app here: What’s good about our app and online account? | Good Energy)

– Register and sign in to our online account portal if you have not already Register new account | Good Energy

– Download our App, and log in.

– Select ‘Submit a reading’ and select your FIT meter (highlighted in this email) from the list shown. Then select ‘Photo Reading’. If you have multiple meters, please do this for each.

– Take a photo of that meter, or choose from existing images in your media library.

– Confirm the reading is correct. Then submit. When you submit a photo, we’ll use it to automatically verify your meter there and then with instant results and feedback.

Manual Submission

How to photograph your meter

Take a photo that clearly shows the meter reading on the meter display and the serial number of the meter in the same picture.

Send this photo to VerifyMyFITMeter@goodenergy.co.uk alongside your account number and meter serial number (these can be found in your verification email reminder). We will then get back in touch with you with the results of that verification or if we need additional information.

Please note: Your meter may not look exactly like the one below, there are lots of different meter types and models. If you are unsure, you can send us a photo of each of your meters.

Please remember

We need to be able to clearly see the meter display

Please remove any items that may be obscuring a clear view of the meter

Ensure the meter isn’t too far away and is well lit

FAQS

Feed-in Tariff licensees (like Good Energy) need to verify generation and/or export meter readings at least once every two years from your installation’s registration date. Ofgem requires us to do this as a condition of you continuing to receive FiT payments.

We will ask you to submit a photo of your meter so we can verify it. If we can’t verify your meter in this way there are other options we can explore. If the meter is not inspected by its due date then we will notify you of the actions taken on the affected account.

We will need to submit proof to Ofgem that your meter serial number cannot be verified. Otherwise, your account will be put on hold and your Feed-in Tariff payments will be delayed.

If you can’t see your meter reading or serial number – for example, because your meter is behind a wall – please take four photographs showing the meter from all sides. Ofgem will be able to accept this as proof that we can’t verify your meter.

If you are not submitting through our app, then please email your FIT generation meter photographs to VerifyMyFITMeter@goodenergy.co.uk . Please provide your FIT account number in the email.

If you can’t see your FIT meter serial number on your generation meter itself then please take photos of the meter box from all accessible sides – front, top, bottom and both sides and email those to us at VerifyMyFITMeter@goodenergy.co.uk so we can verify your meter. This will confirm the serial number is not visible.

If you do not have the ability to take a photo of your generation meter or access our app then please email VerifyMyFITMeter@goodenergy.co.uk to review the options we have with you to ensure your meter is still verified.

Please email VerifyMyFITMeter@goodenergy.co.uk to review the options we have with you to ensure your meter is still verified.

Please email VerifyMyFITMeter@goodenergy.co.uk to review the options we have with you to ensure your meter is still verified.

  1. Register and sign in to our online account portal if you have not already (link).
  2. Download our App, and log in.
  3. Select ‘Submit a reading’ and select your FIT meter (highlighted in this email) from the list shown. Then select ‘Photo Reading’. If you have multiple meters, please do this for each.
  4. Take a photo of that meter, or choose from existing images in your media library.
  5. Confirm the reading is correct. Then submit. When you submit a photo, we’ll use it to automatically verify your meter there and then with instant results and feedback.

Watch our video guide here  

If the app is not accepting your meter photo it might be for a few reasons:

  • The photo of the meter is blurry. Please retake and submit.
  • The meter serial number and generation reading are not clearly visible in the same photo. Please retake and submit.
  • The verification may have failed due to the reading/serial number not aligning to what we have in our records.
  • Your meter might be a ‘rail meter’ where the meter serial number and reading screen are not in the same location. Please take photos of the meter box from all accessible sides – front, top, bottom and both sides and email those to us at VerifyMyFITMeter@goodenergy.co.uk for manual verification.

Most generation meters have a decimal point two digits from the end of the number, which can sometimes be quite difficult to see. For example, a reading of 10000 could actually be 100.00. The best thing to do is to submit your FIT meter reading via a photograph through our mobile app, to take away any confusion.

If the app is not showing all of the digits after your reading, then do not worry. Submit the reading/photo through the app as normal and if there are any issues we will let you know. Don’t worry if a number after the decimal is missing from the identified reading, we can still accept the reading so long as the digits before the decimal are correct.

If you’ve submitted readings that fail our tolerance test and think your meter may not be working properly, please contact your installer to have it checked.

If your installer is no longer available, or you are unsure on the original installer of the installation, then other local installers will be available to visit and review your installation for you.

If the generation serial number on your account does not match the current one for your installation then we may have not been notified of a recent meter exchange. Please give us the below information to Hello@goodenergy.co.uk so we can update your account:

  • The date the old meter was removed and a reading taken on this date
  • The date the new meter was installed and a reading taken on this date
  • The new meter model and make.
  • Photo of the new meter, so we can verify it alongside processing your meter change on your account.

If possible, please make a note of the last reading from the old meter. Without it, we won’t be able to calculate how much was generated before it was removed, which means you may miss out on a payment for this period. We also need to update Ofgem to show this meter has been changed.