Smart Tariffs

Smart meters give us an accurate view of your usage and allow us to bill you correctly. It sends reads to us every half hour to make sure we know exactly how much you’re using during your peak and off-peak periods.

If you don’t have a smart meter, we will organise for you to have a free smart meter installed. You will remain on your current tariff until the meter is in place and communicating with us, at which time we’ll move you to the smart tariff and you’ll benefit from off-peak rates. 

If you already have a smart meter that is capable of communicating with us, we should be able to move you to your chosen smart tariff within a few days. 

If your smart meter is not communicating with us, we will try to resolve this. This may require an on-site visit. 

If you do not have a smart meter, we will need to organise a free installation for you. This could take 6-8 weeks depending on where you live. Our partner, SMS, carries out the installations on our behalf. 

You will receive an email from us to confirm that you have moved to the smart tariff. This will detail your new tariff rates. 

All of our tariff rates can be found on our website. 

You can find the schedule of our unit rates for each tariff listed in the Tariff Information Label.  

We use the data from your smart meter to ensure that your off-peak times remain the same throughout the year. This means, that these hours will adjust according to the clocks changing in Spring and Autumn so you don’t have to.

Find more information on times here: https://www.goodenergy.co.uk/terms-conditions/time-of-use-peak-and-off-peak-times/  

Some of our tariffs are fixed and some are variable. 

If the tariff is fixed, we’ll make it clear in the tariff name, but you’ll also be able to check the Tariff Information Label, which will list any exit fees too.  

If the tariff is variable, we update rates to ensure the tariff remains fairly priced. The tariff has no exit fee, and you are free to switch to another tariff or energy supplier at any time. 

No, we do not have a gas time-of-use tariff. Your gas tariff will remain as is; only your electricity tariff will change.  

Shortly after you’re moved on to a smart tariff, your bill will change. You’ll notice that meter readings are no longer listed. Instead, we’ll list the amount you have consumed on each unit rate. This is calculated using the data we receive from your smart meter.  

In-Home Displays (IHDs) aren’t designed for the dynamic nature of smart tariffs. To view your tariff rates and consumption, log in to your Good Energy online account or download our app. You’ll find detailed usage graphs and all relevant information there. If your IHD isn’t working at all, please contact us at hello@goodenergy.co.uk.

No. Our smart tariffs recognise British Summer Time (BST) and Coordinated Universal Time (UTC). This means they automatically adjusts for you, so you do not need to adjust your time of usage when the clocks change during the year.

This does mean that on one morning in Autumn when the clocks fall back, between the hours of midnight and 5am you will have 6 hours of off-peak rates. Then again, on the morning when the clocks spring forward, you will have 4 hours of off-peak rates between midnight and 5am.

Your EV Charge tariff includes a Zapmap Premium subscription for free. Zapmap helps EV drivers better manage their journeys and Zapmap Premium helps you plan your journeys quicker and drive smarter. You can search for chargers, plan routes and pay for charging – all in one app. To find out more about Zapmap and the benefits of Zapmap Premium visit www.zap-map.com 

Zapmap Premium is a subscription plan that provides enhanced features for electric vehicle (EV) drivers to help you plan quicker and drive smarter.   

Zapmap Premium subscription members also benefit from 5% off public charging on Zappay networks.  

Follow the link below to see all the different features available. www.zap-map.com/app/plans-compared 

Once your smart meter has been configured and we’ve completed your switch to your new EV Charge tariff you will be sent an activation email with details on how to access and start your Zapmap Premium membership. 

You will be able to access  your free  Zapmap Premium subscription while on the EV Charge tariff once your smart meter is configured and your account is updated to your new tariff. We will contact you once this has happened via email.

You will need to have created a Zapmap account before you can unlock the Premium features. If you are yet to create an account, setting one up is easy – simply download the iOS or Android app and register.  

To activate your membership, we will provide you with a direct link to the Good Energy Zapmap portal. Your promotional code is your Good Energy account number associated with your EV tariff. 

Zapmap Premium membership is included for free as part of your EV Charge tariff. When your tariff comes to an end, you will need to pay to keep the premium membership. Find out more at www.zap-map.com 
Currently, Zapmap Premium costs £29.99 for an annual membership, or £2.99 per month with a monthly membership. 

All of Zapmap’s core features are promoted as being free. This includes the ability to search for charge points, use the filters, view the charge point info, add chats and plan routes. 
 
To find out more, please visit www.zap-map.com 

You will still have access to Zapmap when your EV Charge tariff comes to an end as well as if you choose to leave your tariff early. However, your free Zapmap Premium membership included as a perk to the tariff will end when your tariff ends. You can purchase Zapmap Premium from this point to continue using the premium service.  

Please remember, there is a fee if you choose to leave your EV Charge tariff early. Please view your Terms and Conditions for more details.  

Please visit www.zap-map.com/faqs/#zapmap-premium for more information. Any other questions you may have, please email into support@zap-map.com to get help and support from the Zapmap Customer Support team. 

This may be because your smart meter has not been configured yet and you are not yet on the EV Charge tariff. Once your smart meter has been configured, we will email you all the information you need to access your free Zapmap Premium subscription which is supplied as part of your EV Charge tariff.   

If you continue to receive no information, please let our team know by emailing hello@goodenergy.co.uk and we can investigate for you.  

To access your free Zapmap Premium subscription, we provide Zapmap your customer account number as this is how they identify which customers are eligible for a free subscription. We do not give any additional information to Zapmap, When you create a Zapmap account, you will need to provide further information but this is part of your relationship with Zapmap directly.  

To find out more on how we manage your data, please read our Terms and Conditions. 

Yes. You will need to have a Zapmap account before you can access the Premium features for free. Once your meter is configured and you successfully move on the EV Charge tariff, we will contact you with information on how to use your unique promotional code to unlock the additional Zapmap features. 

Smart meters give us an accurate view of your usage and allow us to bill you correctly. It sends reads to us every half hour to make sure we know exactly how much you’re using during your peak and off-peak periods.

If you don’t have a smart meter, we will organise for you to have a free smart meter installed. You will remain on your current tariff until the meter is in place and communicating with us, at which time we’ll move you to the smart tariff and you’ll benefit from off-peak rates.

If you already have a smart meter that is capable of communicating with us, we should be able to move you to your chosen smart tariff within a few days.

If your smart meter is not communicating with us, we will try to resolve this. This may require an on-site visit.

If you do not have a smart meter, we will need to organise a free installation for you. This could take 6-8 weeks depending on where you live. Our partner, SMS, carries out the installations on our behalf.

You will receive an email from us to confirm that you have moved to the smart tariff. This email will include details of your new tariff rates.

All our heat pump tariff rates are available on our website. You can check the most up-to-date information here. Our Tariffs | Good Energy

You can find the schedule of our unit rates for each tariff listed in the Tariff Information Label.

We use the data from your smart meter to ensure that your off-peak times remain the same throughout the year. This means, that these hours will adjust according to the clocks changing in Spring and Autumn so you don’t have to.

Find more information on times here: https://www.goodenergy.co.uk/terms-conditions/time-of-use-peak-and-off-peak-times/ 

Find more information on times here: Good Energy Terms and Conditions

Some of our tariffs are fixed and some are variable.

If the tariff is fixed, we’ll make it clear in the tariff name, but you’ll also be able to check the Tariff Information Label, which will list any exit fees too.

If the tariff is variable, we update rates to ensure the tariff remains fairly priced. The tariff has no exit fee, and you are free to switch to another tariff or energy supplier at any time.

No, we do not have a gas time-of-use tariff. Your gas tariff will remain as is; only your electricity tariff will change.

Shortly after you’re moved on to a smart tariff, your bill will change. You’ll notice that meter readings are no longer listed. Instead, we’ll list the amount you have consumed on each unit rate. This is calculated using the data we receive from your smart meter.

In-Home Displays (IHDs) aren’t designed for the dynamic nature of smart tariffs. To view your tariff rates and consumption, log in to your Good Energy online account or download our app. You’ll find detailed usage graphs and all relevant information there. If your IHD isn’t working at all, please contact us at hello@goodenergy.co.uk.

No. Our smart tariffs recognise British Summer Time (BST) and Coordinated Universal Time (UTC). This means they automatically adjusts for you, so you do not need to adjust your time of usage when the clocks change during the year.

Yes, heat pump customers on this tariff can participate in flexibility events, which may provide additional rewards for shifting usage during peak times.