The below information is correct as of 11th June 2024.

Deemed and Default Tariff

The Good Energy Deemed & Default tariff is changing on 1st July 2024.   

For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.      

Why am I being asked to set up a Direct Debit  Direct Debit rates for deemed and default tariffs are set by the price cap, which accounts for the lower cost of servicing Direct Debit customers to suppliers. These lower costs are reflected in the rates you would pay so you can make a saving by switching your payment method to Direct Debit.  
  
Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying.    
  
If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details.   
  
We’ll be in touch when your Direct Debit is set up. We’ll always give you at least 10 days’ notice of your first payment being taken.   
What is the new price cap from July?  From July 1st, the new price cap set at £1,568 per year for an average usage Dual fuel customer paying by Direct Debit, a reduction of 7% vs Q2 2024. 
 
This is an annual figure but is only representative of what the price cap is set to between 1st July and 1st October 2024 after which the price cap may change again. 
Will I save £122 a year on my energy as per the Ofgem website? From 1 July to 30 September the price for energy a typical household who use electricity and gas and pay by Direct Debit will go down to £1568 per year. This is £122 per year lower than the price cap set from 1 April to 30 June 2024 which was £1690. 
 
However, as well as needing to pay for your energy by Direct Debit, this figure is dependent on your energy usage and if the price cap where to change again throughout the next 12 months. 
 
If you use more or less energy than what Ofgem have deemed a typical household who use both electricity and gas and pay by Direct Debit, your energy payments per year may be different.  
 
Also, if the price cap were to go up or down during the next 12 months from the 1st July, your payments may again be different and the £122 per year figure may increase of decrease.  
Why are standing charges increasing?   Standing charges are the fixed daily charge you pay for keeping your property connected to the energy network no matter how much energy you use. It covers the cost of maintaining the network of energy cables and wires, investments in renewable energy sources and much more.   
  
Due to increase in the costs of the energy network and other industry charges levied on us, we have increased standing charges slightly to reflect this.   
  
Find out more about standing charges and why they are increasing here.    
Why have energy unit prices gone down? Your green energy tariff is covered by the price cap introduced by the energy regulator, Ofgem.   
  
The cost of supplying energy has reduced in recent months, and therefore the price cap is going down. We and other energy suppliers are lowering our prices on tariffs subject to the price cap in line with these changes.  
What are my other options? Are there any other tariffs I can switch to?   Unfortunately, with the current challenges facing the energy market due to volatile wholesale prices, we can’t offer a new fixed tariff that we think is a fair enough deal for our customers at the moment.     
  
Our Good Energy Standard Tariff is exempt from the Ofgem energy price cap. We price it to reflect the real cost of matching all the electricity you use with power bought directly from British renewable generators. view the rates on our website and then contact us to switch by emailing hello@goodenergy.co.uk.   
I’m struggling to afford my energy, what can I do?  If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help.     
     
There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt.  
I pay by Direct Debit, what is going to happen with my monthly payments?  We will contact you if your monthly payments need to change.    
We review your Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment.  
Why is there is a difference in Standing charges between single and multi-rate meter tariffs The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge.

Traditional Prepayment & Smart Prepayment

Deemed and Default Tariff 

The Good Energy Traditional Prepayment & Smart Prepayment tariff is changing on 1st July 2024.   

For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.      

Why have energy unit prices gone down?  Your tariff is covered by the price cap introduced by the energy regulator, Ofgem.   
  
The cost of supplying energy has reduced in recent months, and therefore the price cap is going down. We and other energy suppliers are lowering our prices on tariffs subject to the price cap in line with these changes.   
 
What is the new price cap from July?  From July 1st, the new price cap set at £1,568 per year for an average usage Dual fuel customer paying by Direct Debit, a reduction of 7% vs Q2 2024. 
 
This is an annual figure but is only representative of what the price cap is set to between 1st July and 1st October 2024 after which the price cap may change again. 
Will I save £122 a year on my energy? From 1 July to 30 September the price for energy a typical household who use electricity and gas and pay by Direct Debit will go down to £1568 per year. This is £122 per year lower than the price cap set from 1 April to 30 June 2024 which was £1690. 
 
However, as well as needing to pay for your energy by Direct Debit, this figure is dependent on your energy usage and if the price cap where to change again throughout the next 12 months. 
 
If you use more or less energy than what Ofgem have deemed a typical household who use both electricity and gas and pay by Direct Debit, your energy payments per year may be different.  
 
Also, if the price cap were to go up or down during the next 12 months from the 1st July, your payments may again be different and the £122 per year figure may increase of decrease.  
Will I still receive the Government Energy Price Guarantee discount?    The Energy Price Guarantee (EPG) discount has ended. Support for Prepayment meter customers will instead be replaced by adjusting or ‘levelising’ standing charges with accompanying reconciliation mechanisms.  You can find our more here.  This essentially retains the work currently being done by the EPG.  
Why are standing charges increasing?     Standing charges are the fixed daily charge you pay for keeping your property connected to the energy network no matter how much energy you use. It covers the cost of maintaining the network of energy cables and wires, investments in renewable energy sources and much more.   
  
Due to increase in the costs of the energy network and other industry charges levied on us, we have increased standing charges to reflect this.   
   
Although we have increased standing charges slightly, only a select few low usage customers will see any bill increases as the standing charge increase will be outweighed by the large decrease in unit rates for them. 
   
Find out more about standing charges and why they are increasing here.   
What are the benefits of moving to a smart prepayment meter?   Having a smart prepayment meter makes it easier to top up. Instead of taking your meter key or card to a shop, you can top up from home via an online account, or over the phone. You can also easily check your current balance and energy usage, and get alerts to your phone when your balance is running low. If you are registered for the Priority Services Register, you may be eligible to be placed on a non-disconnection list, which makes sure your energy supply doesn’t shut off unexpectedly when your balance runs out.  
   
Find out more about smart prepayments    
Find out more about the Priority Services Register  
I’m struggling to afford my energy, what can I do?    If you are struggling to afford your energy, it’s really important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help.      
  
There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. You can also contact Citizens Advice for free, independent advice about debt.  
How do I get a smart prepayment meter?  If you are on a prepayment tariff, request a free smart meter by emailing hello@goodenergy.co.uk.   
   
We’ll install your smart meter for free, and it will save you money once you’re on a Smart Pay As You Go tariff.   
  
Call us on 0345 034 2400 or email hello@goodenergy.co.uk to speak to our team.   
How do I manage my smart prepayment account?    On the date of your meter exchange, you will be placed on a holding tariff to allow us time to connect your smart meter to our network.    
  
You will receive a notification from Good Energy with instructions on how to set up and manage your Smart Pay As You Go account. You will also receive a step-by-step guide to reconnecting your meter if you ever become disconnected due to your balance running out.    
    
The guide covers:   
How to log in for the first time    
How to navigate your online account    
How to top up     
How to manage your account settings    
How to schedule a top up     
How to manage debt balances     
How to view your usage     
How we notify you     
I no longer want to be on a prepayment meter, how can I change my meter?   If you don’t have a debt repayment plan, you are eligible to exchange your meter for a credit meter. Please e-mail hello@goodenergy.co.uk to request a meter exchange, one our team will get in touch to help.    
Why is there is a difference in Standing charges between single and multi-rate meter tariffs The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge 

Good Energy Standard Tariff

Our Good Energy Standard Tariff rates changed on 1st April 2024.  

For information on your prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the rates here.  

Why are my rates 
higher than the 
price cap tariff 
The SVT Tariff is exempt from Ofgem’s price cap because genuinely supporting renewable energy costs more than tariffs that do not: 
 
– 40% of our small independent generators don’t receive any financial subsidies for producing renewable energy which means their costs are harder to cover 
– We ensure they are paid fairly for the energy they produce. 
– This means our model provides the opportunity for new, small generators to join the grid and make it greener. 
– Our energy is priced at a rate that reflects the work required to genuinely support renewable energy. We’re a small energy supplier competing against large non-green energy suppliers with much larger customer bases and budgets behind them. 
 
Good Energy is committed to supporting local independent generators in producing 100% renewable electricity to match all the power you use at home. 
 
We supply green gas – providing 10% renewable biogas & offsetting carbon emissions through supporting investments in Gold Standard projects. 
 
Our prices are fair – to cover our costs and ensure we continue to operate and stay in the energy supply market. 
If the price cap rates are going down in July, why are my rates not going down as well? The price cap is set in relation to wholesale power costs and can go up or down, every 3 months. 
 
The Good Energy Standard Variable Tariff is exempt from Ofgem’s price cap as it genuinely supports renewable energy costs more than tariffs subject to the price cap. This means that the price is set separately and not limited to change in line with the price cap. The rates may go above or below the price cap at any time. 
 
We set our SVT rates to ensure they are fair for our generators and secure these prices for longer periods. As such we aim to hold our customer electricity prices relatively stable and do not necessarily change them every 3mths, in the way the price cap can.  
 
If the rates were to adjust, we will always inform all customers affected in advance of this change. 
What makes 
Good Energy’s 
Standard 
Variable Tariff 
different? 
Here’s a reminder of what you get as a Good Energy standard variable tariff customer: 
· All the electricity you use at home matched with 100% renewable electricity bought from our community of over 2,000 independent British generators. 
· Green gas, made up of 10% renewable biogas produced in Britain, with emissions offset by investing in gold standard projects that improve access to green energy around the world 
· Customer service rated 5* on Trustpilot 
· Independently accredited energy tariffs: a top-rated Which? Eco Provider for Energy three years running, Uswitch Green Tariff Gold Standard and recommended by Friends of the Earth. 
 
Read more about why Good Energy is exempt from the Ofgem price cap, and what this means for your bills. 
What is the new price cap from July?  From July 1st, the new price cap set at £1,568 per year for an average usage Dual fuel customer paying by Direct Debit, a reduction of 7% vs Q2 2024. 
 
This is an annual figure but is only representative of what the price cap is set to between 1st July and 1st October 2024 after which the price cap may change again. 
What are 
Typical Domestic 
Consumption 
Values (TDCV) ? 
TDCVs (Typical Domestic Consumption Values) are set by the energy regulator Ofgem, and are used by suppliers and price comparison websites in the absence of individual customer data to give an example of household energy usage and prices. 
 
Last year, Ofgem reviewed these values and made the decision to reduce the TDCV for an average home. From the 1st October 2023, the revised TDCV values for medium usage have been as follows: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh 
 
This means, that you may have seen lower figures for annual bills reported based on the reduced estimated TDCV. Rather than, or in addition to, reductions in the actual unit rates. 
 
But the change to the TDCV values only impacts the communication of typical energy use, not your individual bill. Your bill will differ if your usage is higher or lower. Read more in our blog. 
Why is a 
renewable 
energy company 
subject to high 
energy prices 
when the issues 
are mostly to do 
with gas 
supplies? 
Unfortunately, gas is the key driver of electricity prices in the UK market. Renewables have seen huge cost reductions over the last 15 years and are now among the cheapest ways to generate power. But the price of electricity at any one time is typically set by the last type of generator that needs to switch on to meet electricity demand. In the UK, this is often gas. If that gas is very expensive, then the whole electricity market will be high. Read our blog to find out more. 
 
This is not how the market should work. We believe it adds further urgency to the UK’s need to move away from gas and fossil fuels altogether. 
What has Good 
Energy done to 
protect the 
business and 
customers from 
price increases
?
With over 20 years’ experience in trading energy, we use careful pricing and buying strategies called hedging, where we forecast the amount of energy our customers are going to use and buy it in advance. This strategy means we are less susceptible to significant market movements. However, the price of power has increased throughout the past few years and continues to be unstable and unpredictable. 
What are my 
other options? 
Are there any 
other tariffs I can 
switch to? 
Unfortunately, we can’t offer a fixed tariff that we think is a fair enough deal for our customers at the moment. Our Good Energy Standard Tariff is exempt from the Ofgem energy price cap. We price it to reflect the real cost of matching all the electricity you use with power bought directly from British renewable generators. 
 
Learn more about other Good Energy tariffs available.
How can I reduce 
my exposure to 
energy price 
changes?   
The frequent changes in energy prices over the past two years have been driven by gas prices. If you want to become more energy independent long term, find out more about the other services Good Energy offers, including installing solar panels. Find out more about solar panels. 
I’m struggling to 
afford my energy, 
what can I do? 
If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. 
 
There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt. 
Why am I being 
asked to set up a 
Direct Debit? 
Direct Debit payments are less expensive for us to manage because they are automated and reduce the risks and costs involved with processing payments and managing late payments manually. It is much easier and quicker for us to operate when we know how much we are going to be paid and when. We can pass this saving on as a discount. You can pay by other methods but won’t receive the Direct Debit discount because of the additional work required for us to process your payments. Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. 
 
You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying. If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details. We’ll be in touch when your Direct Debit is set up. We’ll always give you at least 10 days’ notice of your first payment being taken. 
I pay by Direct 
Debit, what is 
going to happen 
with my monthly 
payments? 
 
We will contact you if your monthly payments need to change.  We review your Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment.
Why is there is a difference in Standing charges between single and multi-rate meter tariffs The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge.