The below information is correct as of 10th December 2024.

Deemed and Default Tariff

Our Good Energy Deemed & Default tariff is changing on 1st January 2025. 

For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.      

Why am I being asked to set up a Direct Debit  Direct Debit rates for Deemed and Default tariffs are set by the price cap, which accounts for the lower cost of servicing Direct Debit customers to suppliers. These lower costs are reflected in the rates you would pay so you can make a saving by switching your payment method to Direct Debit.  
  
Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying.    
  
If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details.   
  
We’ll be in touch when your Direct Debit is set up. We’ll always give you at least 10 days’ notice of your first payment being taken.   
What is the new price cap from January 2025?  From January 1st, the new price cap set at £1,738 per year for an average usage dual fuel customer paying by Direct Debit. This equates to an increase of 1.2% vs Q4 2024.   
   
This is an annual figure but is only representative of what the price cap is set to between 1st January and 31st March 2025 after which the price cap may change again.   
How much are my energy prices increasing by?On 1st January, the price of energy for a typical dual fuel household paying by Direct Debit will go up to £1,738 per year. Overall, this means energy bills for customers on a tariff subject to the price cap will increase by around £1.75 a month for a typical home from January to March.    
   
The actual amount you pay depends on how much energy you use and your energy unit rates.    
How can I reduce  
my exposure to  
energy price  
changes?    
The frequent changes in energy prices over the past few years have been driven by gas prices. If you want to become more energy independent long term, find out more about the other tariffs and services Good Energy offers, including installing solar panels. 

Find out more about solar panels.  
Why are my energy unit rates increasing?The cost of energy is increasing. Following Ofgem’s announcement on 22nd November, the energy price cap will be increasing by around 1.2% in energy unit rates from 1st January 2025. This increase is due to a rise in wholesale energy costs. You’re currently on a tariff that’s covered by the energy price cap which means that the prices you are paying for your energy will also increase. 
What are  
Typical Domestic  
Consumption  
Values (TDCV)?  
TDCVs (Typical Domestic Consumption Values) are set by the energy regulator Ofgem, and are used by suppliers and price comparison websites in the absence of individual customer data to give an example of household energy usage and prices.  
  
Last year, Ofgem reviewed these values and made the decision to reduce the TDCV for an average home. From the 1st October 2023, the revised TDCV values for medium usage have been as follows: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh  
  
This means, that you may have seen lower figures for annual bills reported based on the reduced estimated TDCV. Rather than, or in addition to, reductions in the actual unit rates.  
  
But the change to the TDCV values only impacts the communication of typical energy use, not your individual bill. Your bill will differ if your usage is higher or lower. Read more in our blog.  
I’m struggling to afford my energy, what can I do?  If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help.     
     
There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt.  
I pay by Direct Debit, what is going to happen with my monthly payments?  We will contact you if your monthly payments need to change.    
We review your Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment.  
Why is there is a difference in Standing charges between single and multi-rate meter tariffs The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge.
What do you mean when you say you are a B Corp? B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability.  
 
Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK.   
 
Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. 
What do you mean when you say my tariff does not support renewables in the way the Good Energy Standard (SVT) does?  The way Good Energy procures power is different to the way other suppliers do. We source it directly from renewable generators to match 100% of the electricity our customers use, as opposed to buying it on the wholesale market. In this way we know we are supporting renewables. This is true for all of our tariffs, and Ofgem recognises it comes with additional risk and costs, which is why our SVT is exempt from the price cap. Our deemed and default tariffs are subject to the price cap, and as such do not allow for the flexibility in how we trade power, ultimately not supporting renewables in the same way.  

You can read more about what’s different about our Standard Variable Tariff here

Traditional Prepayment & Smart Prepayment

The Good Energy Traditional Prepayment & Smart Prepayment tariff is changing on 1st January 2025. 

For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.      

Why are my energy unit rates increasing? The cost of energy is increasing. Following Ofgem’s announcement on 22nd November, the energy price cap will be increasing by around 1.2% in energy unit rates from 1st January 2025. This increase is due to a rise in wholesale energy costs. You’re currently on a tariff that’s covered by the energy price cap which means that the prices you are paying for your energy will also increase.    
 
What is the new price cap from January 2025?  From January 1st, the new price cap set at £1,738 per year for an average usage dual fuel customer paying by Direct Debit. This equates to an increase of 1.2% vs Q4 2024.   
   
This is an annual figure but is only representative of what the price cap is set to between 1st January and 31st March 2025 after which the price cap may change again.   
How much are my energy prices increasing by?On 1st January, the price of energy for a typical dual fuel household paying by Direct Debit will go up to £1,738 per year. Overall, this means energy bills for customers on a tariff subject to the price cap will increase by around £1.75 a month for a typical home from January to March.    
   
The actual amount you pay depends on how much energy you use and your energy unit rates.
What are  Typical Domestic  Consumption  Values (TDCV)?  TDCVs (Typical Domestic Consumption Values) are set by the energy regulator Ofgem, and are used by suppliers and price comparison websites in the absence of individual customer data to give an example of household energy usage and prices.  
  
Last year, Ofgem reviewed these values and made the decision to reduce the TDCV for an average home. From the 1st October 2023, the revised TDCV values for medium usage have been as follows: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh  
  
This means, that you may have seen lower figures for annual bills reported based on the reduced estimated TDCV. Rather than, or in addition to, reductions in the actual unit rates.  
  
But the change to the TDCV values only impacts the communication of typical energy use, not your individual bill. Your bill will differ if your usage is higher or lower. Read more in our blog.  
What are the benefits of moving to a smart prepayment meter?   Having a smart prepayment meter makes it easier to top up. Instead of taking your meter key or card to a shop, you can top up from home via an online account, or over the phone. You can also easily check your current balance and energy usage, and get alerts to your phone when your balance is running low. If you are registered for the Priority Services Register, you may be eligible to be placed on a non-disconnection list, which makes sure your energy supply doesn’t shut off unexpectedly when your balance runs out.  
   
Find out more about smart prepayments    
Find out more about the Priority Services Register  
I’m struggling to afford my energy, what can I do?    If you are struggling to afford your energy, it’s really important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help.      
  
There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. You can also contact Citizens Advice for free, independent advice about debt.  
How do I get a smart prepayment meter?  If you are on a prepayment tariff, request a free smart meter by emailing hello@goodenergy.co.uk.   
   
We’ll install your smart meter for free, and it will save you money once you’re on a Smart Pay As You Go tariff.   
  
Call us on 0345 034 2400 or email hello@goodenergy.co.uk to speak to our team.   
How do I manage my smart prepayment account?    On the date of your meter exchange, you will be placed on a holding tariff to allow us time to connect your smart meter to our network.    
  
You will receive a notification from Good Energy with instructions on how to set up and manage your Smart Pay As You Go account. You will also receive a step-by-step guide to reconnecting your meter if you ever become disconnected due to your balance running out.    
    
The guide covers:   
How to log in for the first time    
How to navigate your online account    
How to top up     
How to manage your account settings    
How to schedule a top up     
How to manage debt balances     
How to view your usage     
How we notify you     
I no longer want to be on a prepayment meter, how can I change my meter?   If you don’t have a debt repayment plan, you are eligible to exchange your meter for a credit meter. Please e-mail hello@goodenergy.co.uk to request a meter exchange, one our team will get in touch to help.    
Why is there is a difference in Standing charges between single and multi-rate meter tariffs The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge 
What do you mean when you say you are a B Corp? B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability.  
 
Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK.   
 
Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. 
What do you mean when you say my tariff does not support renewables in the way the Good Energy Standard (SVT) does?  
The way Good Energy procures power is different to the way other suppliers do. We source it directly from renewable generators to match 100% of the electricity our customers use, as opposed to buying it on the wholesale market. In this way we know we are supporting renewables. This is true for all of our tariffs, and Ofgem recognises it comes with additional risk and costs, which is why our SVT is exempt from the price cap. Our deemed and default tariffs are subject to the price cap, and as such do not allow for the flexibility in how we trade power, ultimately not supporting renewables in the same way.  
You can read more about what’s different about our Standard Variable Tariff here

Good Energy Standard Tariff

Our Good Energy Standard Tariff rates changed on 1st October 2024 and the below information refers to that change.   .   

For information on your prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the rates here.  

Why are my energy unit rates not increasing in line with the price cap?The SVT Tariff is exempt from Ofgem’s price cap because genuinely supporting renewable energy has different costs compared to other supplier tariffs that do not.  
 
We also buy energy directly from generators, and therefore are not fully exposed to fluctuations in wholesale energy prices. So, although we are impacted by the increasing energy costs, our customers will see an average increase of around 5% in their energy prices, in comparison to the 10% increase announced in the energy price cap.
Why are my energy unit rates increasing?The cost of energy is increasing. To reflect the rising costs of supplying energy, we have had to increase our energy unit rates and daily standing charges. 
 
Although we are impacted by increasing energy costs, our SVT customers will see an average increase of around 5% in their energy prices, in comparison to the 10% increase announced in the energy price cap.
How much are my energy prices increasing by?The price of energy for a typical Standard Variable Tariff (SVT) dual fuel household paying by Direct Debit will go up to £1,878 per year. This figure is based on Typical Domestic Consumption Values set by Ofgem. Overall, this means energy bills will increase by around £7 a month for a typical home from October to December.   
 
The actual amount you pay depends on how much energy you use and your energy unit rates. 
Why are standing charges increasing?    Standing charges are the fixed daily charge you pay for keeping your property connected to the energy network no matter how much energy you use. It covers the cost of maintaining the network of energy cables and wires, investments in renewable energy sources and much more.    
   
Due to increase in the costs of the energy network and other industry charges levied on us, we have increased standing charges slightly to reflect this.    
 
We are aware that any increases in standing charges unfairly penalise low energy users. Thats why we work hard to keep our standing charges as low as possible for our customers.  
   
Find out more about standing charges and why they are increasing here.     
What makes 
Good Energy’s 
Standard 
Variable Tariff 
different? 
 Here’s a reminder of what you get as a Good Energy standard variable tariff customer:   
· All the electricity you use at home matched with 100% renewable electricity bought from our community of over 2,500 independent British generators.  
· Green gas, made up of 10% renewable biogas produced in Britain, with emissions offset by investing in gold standard projects that improve access to green energy around the world  
· Customer service rated 5* on Trustpilot  
· Independently accredited energy tariffs: a top-rated Which? Eco Provider for Energy three years running, Uswitch Green Tariff Gold Standard and recommended by Friends of the Earth.    

Read more about why Good Energy is exempt from the Ofgem price cap, and what this means for your bills. 
What is the new price cap from October?  From October 1st, the new price cap set at £1,717 per year for an average usage Dual fuel customer paying by Direct Debit, an increase of 10% vs Q3 2024.  
  
This is an annual figure but is only representative of what the price cap is set to between 1st October and 31st December 2024 after which the price cap may change again.  
What are 
Typical Domestic 
Consumption 
Values (TDCV) ? 
TDCVs (Typical Domestic Consumption Values) are set by the energy regulator Ofgem, and are used by suppliers and price comparison websites in the absence of individual customer data to give an example of household energy usage and prices.  
  
Last year, Ofgem reviewed these values and made the decision to reduce the TDCV for an average home. From the 1st October 2023, the revised TDCV values for medium usage have been as follows: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh  
  
This means, that you may have seen lower figures for annual bills reported based on the reduced estimated TDCV. Rather than, or in addition to, reductions in the actual unit rates.  
  
But the change to the TDCV values only impacts the communication of typical energy use, not your individual bill. Your bill will differ if your usage is higher or lower. Read more in our blog.  
Why is a 
renewable 
energy company 
subject to high 
energy prices 
when the issues 
are mostly to do 
with gas 
supplies? 
Unfortunately, gas is the key driver of electricity prices in the UK market. Renewables have seen huge cost reductions over the last 15 years and are now among the cheapest ways to generate power. But the price of electricity at any one time is typically set by the last type of generator that needs to switch on to meet electricity demand. In the UK, this is often gas. If that gas is very expensive, then the whole electricity market will be high. Read our blog to find out more.  
  
This is not how the market should work. We believe it adds further urgency to the UK’s need to move away from gas and fossil fuels altogether.  
What has Good 
Energy done to 
protect the 
business and 
customers from 
price increases
?
With over 20 years’ experience in trading energy, we use careful pricing and buying strategies called hedging, where we forecast the amount of energy our customers are going to use and buy it in advance. This strategy means we are less susceptible to significant market movements. However, the price of power has increased throughout the past few years and continues to be unstable and unpredictable. 
What are my 
other options? 
Are there any 
other tariffs I can 
switch to? 
Our Good Energy Standard Tariff is exempt from the Ofgem energy price cap. We price it to reflect the real cost of matching all the electricity you use with power bought directly from British renewable generators.   
  
We currently offer a fixed EV and Hear Pump tariff which offers off-peak energy rates. 
  
Click here to find out more about other tariffs available
How can I reduce 
my exposure to 
energy price 
changes?   
The frequent changes in energy prices over the past few years have been driven by gas prices. If you want to become more energy independent long term, find out more about the other tariffs and services Good Energy offers, including installing solar panels. Find out more about solar panels.  
I’m struggling to 
afford my energy, 
what can I do? 
If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. 
 
There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt. 
Why am I being 
asked to set up a 
Direct Debit? 
Direct Debit payments are less expensive for us to manage because they are automated and reduce the risks and costs involved with processing payments and managing late payments manually. It is much easier and quicker for us to operate when we know how much we are going to be paid and when. We can pass this saving on as a discount. You can pay by other methods but won’t receive the Direct Debit discount because of the additional work required for us to process your payments. Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. 
 
You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying. If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details. We’ll be in touch when your Direct Debit is set up. We’ll always give you at least 10 days’ notice of your first payment being taken. 
I pay by Direct 
Debit, what is 
going to happen 
with my monthly 
payments? 
 
We will contact you if your monthly payments need to change.  We review your Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment.
Why is there is a difference in Standing charges between single and multi-rate meter tariffs The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge.
What do you mean when you say you are a B Corp? B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability.  
 
Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK.   
 
Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit.