Price change – FAQs
The below information is correct as of 15th June 2026.
Good Energy Standard tariff
Our Good Energy Standard tariff rates are changing on 1st July 2026
| Why are my energy unit rates not changing in line with the price cap? | Our Good Energy Standard tariff is exempt from Ofgem’s price cap because of the additional support it provides to renewables. This means that our prices may at times be higher or lower than the cap. The way we buy our power is different to other suppliers. We contract directly with over 3,300 independent renewable generators across the UK. Our Good Energy Standard tariff is priced to reflect the true cost of supplying 100% renewable electricity in this volatile market, as well as cover the non-energy-related costs all suppliers must pay. You can read more about what’s different about our Good Energy Standard tariff here. |
| What makes Good Energy’s Standard Variable tariff different? | We provide 100% renewable electricity tariffs that match the power you use with renewable electricity sourced from over 3,300 independent generators. Ofgem recognises that we support renewables beyond other suppliers. That’s why our Good Energy Standard tariff is exempt from Ofgem’s price cap because of the additional support it provides to renewables. This means that our prices may at times be higher or lower than the cap. You can read more about how our Good Energy Standard tariff is different here. |
| What is the Matched Clean Power Index? | The Matched Clean Power Index is a measure of how closely a supplier’s renewable electricity matches customer demand using half-hourly data. It’s an independent, open‑source initiative which uses a transparent methodology to calculate this half-hourly matching in the UK electricity market. Most suppliers use REGO certificates to label their energy as renewable, regardless of how they source your energy day-to-day. This allows suppliers to sell fossil fuel energy branded as renewable energy. The Matched Index shows the real renewable power customers receive, rather than what’s claimed through REGO certificates. |
| What are Typical Domestic Consumption Values (TDCV) ? | TDCVs are set by the energy regulator, Ofgem. They’re used by suppliers and price comparison websites to estimate the annual energy costs of a typical household when individual customer usage data isn’t available. Ofgem recently reviewed these values to better reflect how much energy households use today. The updated TDCVs will come into effect from 1 July 2026. The current medium TDCVs, which have been used for the annual bill figures in our price change communication, are: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh. From 1 July 2026, the revised medium TDCVs will be: Electricity (profile class 1) – 2,500 kWh (standard), 3,400 kWh (E7) Gas – 9,500 kWh. As these revised values reflect lower typical energy consumption, you may see lower annual bill figures quoted by Ofgem, suppliers or price comparison websites from 1 July 2026 onwards, even where energy prices themselves have not changed. The change to the TDCVs only affects how typical household energy use and annual costs are estimated and communicated. The actual amount you pay will depend on how much energy your household uses, where you live and the type of meter you have. |
| Why is a renewable energy company subject to high energy prices when the issues are mostly to do with gas supplies? | Unfortunately, gas is the key driver of electricity prices in the UK market. Renewables have seen huge cost reductions over the last 15 years and are now among the cheapest ways to generate power. But the price of electricity at any one time is typically set by the last type of generator that needs to switch on to meet electricity demand. In the UK, this is often gas. If that gas is very expensive, then the whole electricity market will be high. Read our blog to find out more. This is not how the market should work. We believe it adds further urgency to the UK’s need to move away from gas and fossil fuels altogether. |
| What has Good Energy done to protect customers from price increases? | With over 20 years’ experience in trading energy, we use careful pricing and buying strategies (called hedging), to forecast how much energy our customers are going to use and buy it in advance. This approach protects customers from sudden swings in the wholesale market. Although energy prices are decreasing, the average price of energy has increased over the past few years and continues to be unstable and unpredictable. |
| What are my other options? Are there any other tariffs I can switch to? | Our Good Energy Standard Tariff is exempt from the Ofgem energy price cap. We price it to reflect the real cost of matching all the electricity you use with power bought directly from British renewable generators. We currently offer fixed tariffs, including a fixed EV and Heat Pump tariff which both offer off-peak energy rates. Click here to find out more about other tariffs available. |
| How can I reduce my exposure to energy price changes? | The frequent changes in energy prices over the past few years have been driven by gas prices. If you’d like to protect your rates from future changes, our fixed tariffs are available. Switching is easy, simply log into your online account. If you want to become more energy independent long term, find out more about the other services we offer, including installing solar panels. |
| I’m struggling to afford my energy, what can I do? | If you’re struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt. |
| Why are my rates cheaper if I set up a Direct Debit? | Direct Debit payments are less expensive for us to manage because they are automated and reduce the risks and costs involved with processing payments and managing late payments manually. It is much easier and quicker for us to operate when we know how much we are going to be paid and when. We can pass this saving on as a discount. You can pay by other methods but won’t receive the Direct Debit discount because of the additional work required for us to process your payments. Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying. If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details. We’ll be in touch when your Direct Debit is set up. We review fixed Direct Debit payments every time we send you a bill to make sure it’s covering your energy usage. We’ll always give you at least 10 days’ notice of your first payment being taken. |
| I pay by fixed Direct Debit, what is going to happen with my monthly payments? | We will contact you if your monthly payments need to change. We review your fixed Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment. |
| Why is there is a difference in standing charges between single and multi-rate meter tariffs | The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge. |
| What do you mean when you say you are a B Corp? | B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability. Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK. Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. |
Deemed and Default Tariff
Our Good Energy Deemed & Default tariff is changing on 1 July 2026.
For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.
| Why am I being asked to set up a Direct Debit | Direct Debit rates for Deemed and Default tariffs are set by the price cap, which accounts for the lower cost of servicing Direct Debit customers to suppliers. These lower costs are reflected in the rates you would pay so you can make a saving by switching your payment method to Direct Debit. Most of our Direct Debit customers pay by fixed Direct Debit, which splits their annual usage into equal monthly payments. But if you like paying your exact balance each month, you could set up a variable Direct Debit. You receive your statement, then a few days later we collect payment for the amount shown – meaning you always know how much you’re paying. If you’d like to set up a fixed or variable Direct Debit to benefit from our Direct Debit discount, log into your online account or use our website form to send us your details. We’ll be in touch when your Direct Debit is set up. We review fixed Direct Debit payments every three months to make sure it’s covering your energy usage. We’ll always give you at least 10 days’ notice of your first payment being taken. |
| How much are my energy prices changing? | Following Ofgem’s announcement on 27 May, the energy price cap will increase by an average of 13% from 1 July 2026. For a typical dual fuel household impacted by the price cap and paying by Direct Debit, energy prices will go up to £1,861, an increase of around £18 per month. The actual amount you pay depends on how much energy your household uses, where you live and the type of meter you have. |
| How can I reduce my exposure to energy price changes? | The frequent changes in energy prices over the past few years have been driven by gas prices. If you’d like to protect your rates from future changes, our fixed smart tariffs, which offer off-peak electricity rates, are available. Switching is easy, simply log into your online account. If you want to become more energy independent long term, find out more about the other services we offer, including installing solar panels. |
| Why are my energy unit rates changing? | The cost of energy is increasing. Following Ofgem’s announcement on 27 May, the energy price cap will increase by an average of 13% in energy rates for a typical dual fuel household paying by Direct Debit from 1 July 2026. This increase is mainly driven by rising wholesale energy costs, which continue to be affected by the ongoing conflict in the Middle East. You can read more about how energy prices are impacted by global events here. |
| What are Typical Domestic Consumption Values (TDCV)? | TDCVs are set by the energy regulator, Ofgem. They’re used by suppliers and price comparison websites to estimate the annual energy costs of a typical household when individual customer usage data isn’t available. Ofgem recently reviewed these values to better reflect how much energy households use today. The updated TDCVs will come into effect from 1 July 2026. The current medium TDCVs, which have been used for the annual bill figures in our price change communication, are: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh. From 1 July 2026, the revised medium TDCVs will be: Electricity (profile class 1) – 2,500 kWh (standard), 3,400 kWh (E7) Gas – 9,500 kWh. As these revised values reflect lower typical energy consumption, you may see lower annual bill figures quoted by Ofgem, suppliers or price comparison websites from 1 July 2026 onwards, even where energy prices themselves have not changed. The change to the TDCVs only affects how typical household energy use and annual costs are estimated and communicated. The amount you pay will continue to depend on how much energy your household uses, where you live and the type of meter you have. |
| I’m struggling to afford my energy, what can I do? | If you are struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. We can also look at getting your meter switched to a prepayment meter if this is the best option for you, so you can top up your meter to pay for your energy as you use it, rather than on credit. You can also contact Citizens Advice for free, independent advice about debt. |
| I pay by fixed Direct Debit, what is going to happen with my monthly payments? | We’ll contact you if your monthly payments need to change. We review your Direct Debit every time we send you a bill to make sure it’s covering your energy usage. We’ll always let you know at least 10 days in advance of any change to your payment. |
| Why is there is a difference in standing charges between single and multi-rate meter tariffs | The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge. |
| What do you mean when you say you are a B Corp? | B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability. Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK. Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. |
| What do you mean when you say my tariff does not support renewables in the way the Good Energy Standard (SVT) does? | The way we buy our power is different to other suppliers. We contract directly with over 3,300 independent renewable generators across the UK. In this way we know we are supporting renewables. This is true for all of our tariffs, and Ofgem recognises it comes with additional risk and costs, which is why our SVT is exempt from the price cap. Our deemed and default tariffs are subject to the price cap, and as such do not allow for the flexibility in how we trade power, ultimately not supporting renewables in the same way. You can read more about what’s different about our SVT here. |
Traditional Prepayment & Smart Prepayment
Our Good Energy Traditional Prepayment & Smart Prepayment tariff is changing on 1 July 2026.
For information on your new prices, please check your personalised price breakdown in your email or letter from us. Or you can also view the new rates here.
| Why are my energy unit rates changing? | The cost of energy is increasing. Following Ofgem’s announcement on 27 May, the energy price cap will increase by an average of 13% in energy rates for a typical dual fuel household paying by Direct Debit from 1 July 2026. This increase is mainly driven by rising wholesale energy costs, which continue to be affected by the ongoing conflict in the Middle East. You can read more about how energy prices are impacted by global events here. |
| What is the new price cap from July 2026? | Following Ofgem’s announcement on 27 May, the energy price cap will increase by an average of 13% from 1 July 2026. For a typical dual fuel household impacted by the price cap and paying by Direct Debit, energy prices will go up to £1,796, an increase of about £214 over the year. The actual amount you pay depends on how much energy your household uses, where you live and type of meter you have. |
| How much are my energy prices changing? | For customers on a tariff impacted by the price cap on 1 July 2026, the price of energy for a typical dual fuel household paying by Direct Debit will be £1,796 per year. This means energy bills for customers on a tariff subject to the price cap will increase. The actual amount you pay depends on how much energy your household uses, where you live and type of meter you have. |
| When will the new rates show on my prepayment meter? | Smart prepayment (SPAYG) meters If you have a smart prepayment meter, your new rates will be applied automatically on 1 July 2026. You don’t need to top up for the change to take effect. Traditional prepayment meters For traditional key or card meters, the new rates will load onto your meter on or after 1 July 2026. To make sure your key or card updates with the correct tariff rates: We recommend topping up on 1 July, then inserting it into your meter. Electricity meters can sometimes take more than one top‑up to update, so it’s best to top up little and often in the days following 1 July. If your meter still doesn’t seem to have updated, try making three to five small top‑ups (as little as £1) on different days at the same shop to help the new rates load correctly. |
| What are Typical Domestic Consumption Values (TDCV)? | TDCVs are set by the energy regulator, Ofgem. They’re used by suppliers and price comparison websites to estimate the annual energy costs of a typical household when individual customer usage data isn’t available. Ofgem recently reviewed these values to better reflect how much energy households use today. The updated TDCVs will come into effect from 1 July 2026. The current medium TDCVs, which have been used for the annual bill figures in our price change communication, are: Electricity (profile class 1) – 2,700 kWh (standard), 3,900 kWh (E7) Gas – 11,500 kWh. From 1 July 2026, the revised medium TDCVs will be: Electricity (profile class 1) – 2,500 kWh (standard), 3,400 kWh (E7) Gas – 9,500 kWh. As these revised values reflect lower typical energy consumption, you may see lower annual bill figures quoted by Ofgem, suppliers or price comparison websites from 1 July 2026 onwards, even where energy prices themselves have not changed. The change to the TDCVs only affects how typical household energy use and annual costs are estimated and communicated. The amount you pay will continue to depend on how much energy you use, where you live and the type of meter you have. |
| What are the benefits of moving to a smart prepayment meter? | Having a smart prepayment meter makes it easier to top up. Instead of taking your meter key or card to a shop, you can top up from home via our online account, or over the phone. You can also easily check your current balance and energy usage and get alerts to your phone when your balance is running low. If you are registered for the Priority Services Register, you may be eligible to be placed on a non-disconnection list, which makes sure your energy supply doesn’t shut off unexpectedly when your balance runs out. Find out more about smart prepayment meters. |
| I’m struggling to afford my energy, what can I do? | If you’re struggling to afford your energy, it’s important you get in touch with us so we can help. Our team are trained to support all our customers with any concerns about paying for their energy. Call us on 0800 254 0022 or email hello@goodenergy.co.uk and one of the team will help. There are several ways that we can help, including setting up a manageable monthly payment plan to help you stay on track. You can also contact Citizens Advice for free, independent advice about debt. |
| How do I get a smart prepayment meter? | You can request a free smart meter by emailing hello@goodenergy.co.uk. We’ll install your smart meter for free, and you can choose a Smart Pay As You Go tariff. Call us on 0345 034 2400 or email hello@goodenergy.co.uk to speak to our team. |
| How do I manage my smart prepayment account? | On the date of your meter exchange, you will be placed on a holding tariff to allow us time to connect your smart meter to our network. You will receive a notification from Good Energy with instructions on how to set up and manage your online account. You will also receive a step-by-step guide to reconnecting your meter if you ever become disconnected due to your balance running out. The guide covers: How to log in for the first time How to navigate your online account How to top up How to manage your account settings How to schedule a top up How to manage debt balances How to view your usage How we notify you |
| I no longer want to be on a prepayment meter, how can I change my meter? | If you don’t have a debt repayment plan, you are eligible to exchange your meter for a credit meter. If you have a smart prepayment meter, we can remotely switch you to credit mode without needing to visit your property. If you have a traditional prepayment meter, we’ll need to visit your property to install a new meter. Please e-mail hello@goodenergy.co.uk to request a meter exchange and one our team will get in touch to help. |
| Why is there is a difference in Standing charges between single and multi-rate meter tariffs | The difference between our standing charges for single and multi-rate meter tariffs is due to intrinsic metering cost differences between the two types. Multi rate meters have an additional rate that requires further meter management costs which is reflected in a higher standing charge |
| What do you mean when you say you are a B Corp? | B Corps are companies that meet very high standards of social and environmental performance, transparency and accountability. Good Energy was set up 25 years ago to enable people to choose renewable power for their homes and businesses. We are proud that our commitment to having a positive impact on people and planet has been recognised by becoming a B Corp. This makes us the only B Corp home energy supplier in the UK. Being a B Corp does not impact on our energy prices in any way, but it does showcase to our customers and the energy industry that we prioritise people and planet alongside profit. |
| What do you mean when you say my tariff does not support renewables in the way the Good Energy Standard (SVT) does? | The way we buy our power is different to other suppliers. We contract directly with over 3,300 independent renewable generators across the UK. In this way we know we are supporting renewables. This is true for all our tariffs, and Ofgem recognises it comes with additional risk and costs, which is why our SVT is exempt from the price cap. Our prepayment tariffs are subject to the price cap, and as such do not allow for the flexibility in how we trade power, ultimately not supporting renewables in the same way. You can read more about what’s different about our SVT here. |