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Our Citizen’s Advice customer service rating 

Good Energy’s latest rating from Citizen’s Advice is 2.75 out of 5 stars. This rating is worked out across five different categories, including contact response times, how easy it is to switch, complaints to 3rd parties, customer guarantees and clearer bills.  

No supplier ranked by Citizen’s Advice had an average rating higher than 3.65. You can read more about our rating on the Citizen’s Advice website, including how scores are calculated.