Industry first: Good Energy become first energy company to be accredited with national accessibility standard
Good Energy’s focus on improving digital accessibility has been accredited by Shaw Trust Accessibility Services, which has recognised the high accessibility standards of the company’s online customer portal and mobile app.
The renewable energy supplier is the first of its kind to achieve the coveted accreditation, joining accessibility focused organisations such as Motability and the National Institute for Health Research.
Good Energy’s customer portal and mobile app were put to the test by Shaw Trust’s team of assessors, who have lived experience of navigating the digital world with a disability. Their expert guidance enabled Good Energy to make improvements to its app and customer portal, in line with the UK government’s Web Content Accessibility Guidelines (WCAG) 2.2 which ensure that websites are accessible to a wide range of people with disabilities.
Improvements include new features which make it easier for a wide range of people with disabilities to use the online portal and app, such as adaptive display options allowing customers to switch between light and dark mode, customisable text, enhanced zoom capabilities, screen reader compatibility, quick navigation, and keyboard and speech recognition navigation.
James Rees, director of product and propositions, Good Energy said: “We believe that everyone should have equal access to our services, and this achievement reinforces our dedication to making that a reality. Our development, digital product, and user experience teams worked closely with Shaw Trust to make improvements to our online portal and app, and this accreditation is a testament to their hard work and our ongoing commitment to accessibility.”
Joe Manock, lead commercial accounts manager – health and wellbeing, Shaw Trust Accessibility Services said: “We are delighted to have supported Good Energy in meeting the highest standards of accessibility for their online customer portal and mobile app. Hidden accessibility issues can make it difficult for people to access the information and services that they need, so it’s wonderful to see organisations across the UK making a commitment to accessibility.
As the first energy supplier to receive this award, Good Energy are leading the way in creating a more accessible digital environment for their customers and service users.
Huge congratulations to the Good Energy team for this well-deserved recognition – we hope this is a sign of great things to come for the energy sector as a whole.”
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About Good Energy www.goodenergy.co.uk
Good Energy is a supplier of 100% renewable power and an innovator in energy services. It has long-term power purchase agreements with a community of more than 2,500 independent UK generators, is the UK’s largest voluntary administrator of the Feed-in-Tariff scheme and offers solar and heat pump installations.
Since it was founded almost 25 years ago, the company has been at the forefront of the charge towards a cleaner, distributed energy system. Its mission is to power a cleaner, greener world and make it simple to generate, share, store, use and travel by clean power.
The company has been Which? top rated Eco Provider three years running, its standard tariffs is Uswitch Green Tariff Gold Standard accredited and it is a certified B Corp.
About Shaw Trust Accessibility Services
Shaw Trust Accessibility Services help organisations make their services more accessible for people, and works with central and local government bodies, private sector companies and charities across the UK and internationally.
Accessibility Services works with people with lived experience of disability, and provides guidance, training and support to help organisations improve their accessibility for a range of service users and customers.
This service is part of Shaw Trust, a charity which provides employment opportunities, skills development training and health and wellbeing services across the UK.
Visit: Accessibility Services – Shaw Trust
About WCAG 2.2 guidelines
WCAG 2.2 guidelines were developed to eliminate barriers in digital services, ensuring accessibility for all users. Compliance with these standards is mandatory for all public sector organisations in the UK. Additionally, starting July 2025, the European Accessibility Act (EAA) will require both public and private sector organisations operating within EU Member States to adhere to WCAG 2.2 standards.