How to make a complaint
We’re committed to providing a high standard of service, and we work hard to ensure all of our staff are well-trained and highly knowledgeable across all areas of the business. If you’re unhappy with any part of our service, please let us know so we can work with you to put things right.
Making a complaint is free of charge, and we will always offer an explanation and an apology. If required and appropriate, we will also take remedial action and may award you compensation.
Choose the option that best describes your complaint:
Energy supply & Feed-in Tariff complaints
For complaints about your energy supply account, bills, meters, payments or Feed in Tariff (FIT) account.
Solar installation & services complaints
For complaints relating to solar panels, battery storage or another service provided or installed by Good Energy Services.
