If you would like to raise a formal complaint please complete the form below. On receipt of your formal complaint we will try to call you in the first instance to put things right.

Our team are available between 9am and 5pm  Monday to Friday excluding bank holidays.

Alternatively if you have a general query or feedback please contact our friendly customer services team directly by calling is 0345 034 2400 or by filling out the contact us form here: https://www.goodenergy.co.uk/get-in-touch/  

The personal data we ask for below is collected and stored securely in line with our ethical approach to your data. We ask only for what we need to process your request. Read more about how we handle your data in our Privacy policy.

Complaints form

Please provide as much detail as possible about your complaint here, but remember not to include any sensitive data i.e. bank details
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