What are RTS meters, and why are they being switched off?
The radio frequency that supports some types of electricity meters is due to be switched off from Monday 30 June 2025. In this blog, we explain how to find out if you have a Radio Teleswitch Service meter, and how to upgrade your RTS meter so that your service is not disrupted this summer.
What are Radio Teleswitch Service (RTS) meters?
RTS meters are a type of electricity meter that rely on a specific radio frequency to work. It was brought in to manage older, complex meters that enable customers to switch between on and off- peak rates – such as some Economy 7 meters – before smart meters came along.
The equipment that produces the radio signal can’t be adequately maintained anymore and from June 30th will be switched off. This planned switch off will affect customers from all energy suppliers, not just Good Energy.
Examples of RTS meters
You can usually find out if you have an RTS meter by looking for a separate switch box next to your meter, which will have a Radio Teleswitch Service label on it.
It’s our responsibility to make sure our customers have a suitable meter installed, and that their service is not disrupted after 30 June. So, if you’re a Good Energy customer and will be affected by this change, you will have already been contacted via email to arrange your smart meter upgrade.
When will RTS meters stop working?
The RTS frequency switch off date is from Monday 30 June 2025. After the switch off, RTS meters will stop functioning properly, which might leave households unable to switch between peak and off-peak rates – and in some cases without heating and hot water.
If you think you have an RTS meter, you need to act now to book an install appointment before your current meter stops functioning correctly.
Upgrade to a free smart meter
There are lots of benefits of getting a smart meter:
Understand your energy usage: A smart meter will help you to understand how you are using your energy, and how much it costs – helping you to make small changes that over time make a big impact.
Save time: Smart meters send automatic meter readings to your energy provider – saving you time.
Access smart tariffs and schemes: Having a smart meter opens you up to joining smart tariffs and flexibility schemes that pay you for using less electricity – like Power Pause.
Make the grid greener: Getting an accurate view of how energy is used across the country helps us to make better use of renewable energy sources. It also helps to avoid expensive and polluting coal and gas back-up generators.
Click here to read what Energy UK has to say about the RTS switch-off and what it means for customers impacted.
Good Energy free smart meter upgrade
For existing customers with an RTS meter, we’re offering one of the following rewards for booking your new smart meter installation with us by the end of May:
- A bundle of the Bower Collective’s finest cleaning products worth over £50
- £40 National Trust eGift card
- £50 charity donation to either National Energy Action or the Woodland Trust*
*Choose between a £50 charity donation to either National Energy Action or Woodland Trust. Donations are made by Lock-In Marketing on behalf of Good Energy and their customers. T&Cs apply.
