Nine highlights from our 2023 annual report
2023 was a transformational year for Good Energy. As well as continuing to supply homes and businesses with 100% renewable electricity from our community of British generators, we’re now doing even more to help our customers cut their carbon emissions. From installing solar panels and heat pumps, to being named one of the best large employers in the UK, here are some highlights from our annual report.
Saving carbon for our customers
In 2023, we avoided 119,227 tonnes of carbon emissions by supplying our customers with 100% renewable electricity.
Working with over 2,000 renewable generators
Our renewable electricity is sourced from renewable generators in Britain, with our generator community growing to over 2,000 during 2023. As a positive proof that the way we source energy leads to the growth of renewable sources, 58% of generators that we bought from in 2022-2023 were connecting to the grid for the first time.
I feel like Good Energy magnify our efforts to combat climate change. They are really trying to support small generators like us.
Nick Bard, Cwm Cadian Hydro
3 years of Which? Eco Provider for Energy
Our approach to sourcing renewable energy has been recognised for being genuinely green. As well as maintaining our Uswitch Green Tariff Gold Standard accreditation, we also continued to be among a small number of suppliers named a Which? Eco Provider for Energy, coming top for the 3rd year running.
5 * Trustpilot rating
We were proud to reach a 5-star rating on Trustpilot, thanks to the hard work of Clean Energy Specialists who support customers to manage their accounts.
Launching hourly-energy matching for large businesses
To increase the amount of renewable energy on the grid, suppliers and customers can play an active role in using energy at times of high renewable generation. Our team match that power we get from our generators against customer demand for every half hour of every day. Thanks to their expertise, we match supply and demand in real time over 90% of the time, with any gaps covered over the course of the year.
In 2023, we became the first UK energy supplier to share this data with our large business customers. In partnership with Granular Energy, we provide customers with detailed insights into how their energy usage is matched back to renewable generators – giving them the knowledge needed to make changes and become even more sustainable.
Watch our video to see how the Soil Association is using hourly matching to understand where their energy comes from.
Becoming a solar installer
As well as supplying renewable electricity and managing Feed-in Tariff payments for thousands of businesses, in 2023 Good Energy began installing solar, including commercial scale solar for companies that want to be more energy independent. One such project was installing a 130-panel array for bigHead, a manufacturer based in Dorset. Within 6 months, the solar panels had saved bigHead over £4,000 on their energy costs.
Installing solar is easy. It’s good for business and it’s good for the planet. I really can’t think of a reason not to do it.
Matthew Stevens, Managing Director, BigHead
Paying customers for exporting solar power
Good Energy has always supported small generators, including launching the first scheme to pay households for their solar power before the government Feed-in Tariff.
In 2023, we began offering smart export payments for over 60,000 of our Feed-in Tariff customers, which enable them to get paid for the full amount of power they export rather than an estimate.
And we also launched Solar Savings, an export tariff for homes that installed solar after the closure of the Feed-in Tariff. This makes sure that people can continue to get paid for sharing the power they generate with the energy grid, which makes Britain greener for everyone.
Read Imogen’s testimonial about how much her family is saving on electricity bills by installing solar panels and exporting their excess power.
Rated 17th Best Large Employer in the country by Best Employers
In 2023, Good Energy was ranked as the 17th best large employer in the UK by Best Companies, who independently survey employees and benchmark scores against other participating employers. This is the 3rd year in a row we have received a positive score from Best Companies, reflecting our trust-based, inclusive culture and the significant resources dedicated to internal engagement; transparent leadership; and employee development, wellbeing and benefits.
Supporting our local community
As well as sponsoring events such as Blue Earth Summit in Bristol, which brought together influential voices across business, sustainability and conservation, we took action in our local community of Chippenham.
This including sponsoring the Chippenham Half Marathon, which raises thousands for local charities and is recognised for its green policies. We also arranged to be the headline sponsor of Chippenham Pride 2024, which took place on 15th June.
