The roll-out of smart meters is continuing across the UK. By providing energy suppliers and the National Grid with accurate data about how much energy households use, they can help make our energy system more efficient.

We understand that smart meters haven’t had the best press over the years, and that some people have concerns about getting one. In this article, we want to separate fact from fiction by clearing up some misconceptions.

Myth: your smart meter will stop working if you switch supplier

Truth: 2nd generation smart meters work with any energy supplier

The national smart meter roll-out began in 2016. People who had 1st generation SMETS1 meters installed found that they lost their smart functionality when they switched suppliers. At Good Energy, we decided not to offer smart meters to our customers until this problem was fixed.

Today, we install 2nd generation SMETS2 smart meters that are fully interoperable between energy suppliers. This means you can switch without fear that your meter will no longer send automatic readings.

If you already have a SMETS1 meter, don’t worry. Energy companies have started reconnecting them to the same secure network used by SMETS2 meters to make sure they stay smart when you move between suppliers.

So, if you’re a Good Energy customer and you have a SMETS1 meter, we’ll be in touch.

Energy usage

Myth: Smart meters are bad for the environment

Truth: Smart meters are making the energy grid greener

Like any man-made item, smart meters are not without an environmental footprint, taking energy and resources to build and install. However, they also come with huge benefits, from reducing the need for someone to travel to read your meter to helping households save energy and laying the foundations for a smarter, greener grid.

Smart meters have also opened up Smart time of use tariffs – multi rate tariffs that incentivise people to use energy outside of peak times – flattening peaks in energy usage across the country and saving customers money too.

How can smart meters help the environment?

Myth: Smart meters make your personal data accessible

Truth: Smart meters securely collect your energy usage data

The only information that smart meters collect is how much energy you use.  

You can choose for your usage data to be collected daily or every half hour, which provides your supplier and the national grid with a more accurate picture of energy usage throughout the day, helping them more closely match supply with demand.

Your usage data is transmitted to your energy supplier via a secure closed network purpose-built for smart meters. Only you and your supplier can access your data unless you give permission for someone else to access it. Check the Smart Energy GB FAQs for more information about this.

At Good Energy, we will only ever use the energy usage data we collect from your smart meter to generate your energy statement. This data is kept in accordance with our Privacy Policy.

Smart meter

Myth: You are legally required to get a smart meter

Truth: Everyone’s encouraged to get one, but you don’t have to

Although the government is aiming for as many households and businesses as possible to have a smart meter installed by 2025, it is not against the law to refuse one – and no one asking you to have one installed should claim that it is.

Energy app

Myth: Smart meters will increase your energy bills

Truth: Smart meters are free and give you the power to reduce your bills

Smart meters are installed for free, and the cost won’t be passed through onto your energy bills.

Here are a few reasons why your bills might change after you’ve had one installed:

  1. If you’ve had a smart meter installed to replace a meter that was coming to the end of its life, your old meter may not have been recording your usage accurately.
  2. If you didn’t submit regular meter readings before getting a smart meter, your bills would have been based on estimates. This may mean you sometimes paid more or less than you needed to. With a smart meter, your bill will accurately reflect how much energy you use.
  3. If you use the data from your smart meter to change how you use energy, you may find that your bills go down. Your smart meter and in-home display only use a very small amount of energy to run (about 1kwh over an entire year), and you’re likely to save much more than this by implementing energy-saving changes. For example, 49% of people say their smart meter has helped them save money.

Good Energy is installing free smart meters for our customers. If you haven’t already, please register your interest for a smart meter, and we will let you know when we have engineers in your area.