Good News

What’s your switching story?

Posted in: Good Energy news

Posted on: 27.02.2015

The government launched their ‘Power to Switch’ campaign this week, encouraging UK households to switch energy supplier.

Our customers are at the heart of everything we do here at Good Energy and we love to hear your stories of switching and tales of terrific customer service.

Nev Stokes, a web-developer from Edinburgh, signed up for Good Energy’s dual fuel tariff in the summer of 2013 when he moved into a new flat. The supplier he inherited was npower and, having been an annoyed customer of theirs in the past, he wanted to change that as soon as possible.

Nev explained, “I was fed up with double-digit percentage price hikes and subsequent similar rises in profits a short time later. Then there was the service: hours wasted on hold, repeated stories and slow resolution times. I was certainly not going to give my business to any of the so-called "Big Six" again.”   

“It was the 100% renewable offering that initially attracted me to Good Energy. A nicely designed website with an interesting blog, customer offers, good engagement and responsive interactions on social media all made me think that Good Energy would be a company with whom I'd like to have a relationship. When everything was sorted out, I promptly got a nice welcome pack from Good Energy in the post.”

What would Nev say to anyone thinking of switching to Good Energy?

“Do it! Good Energy are different to what I've put up with in the past. On the occasion I've needed to get in touch, responses have been fast and satisfactory. Their customer service is excellent and the prices are great too!”

We’re very proud of our top rated customer service and our 100% renewable electricity. Each and every one of our customers takes us a step closer to a greener energy future. So get in touch if you’d like to switch and we’ll be happy to welcome you aboard!

Ready to switch?

We’re improving our customer services system to give you an even better experience with Good Energy. You can sign up with us as normal and your supply will go live by 30th January. Call us on 0800 254 0004 to find out more.