Know your rights in a changing energy market
Find out who to contact if you’re struggling with energy, with free and impartial help and support from Citizens Advice.
Information from Citizens Advice about what to do if you have a problem with your energy.
The energy market is constantly changing and with the cost of living going up, you might be worried about being able to pay for your energy bills. Citizens Advice is available to offer support and advice for any problems to do with your energy bills or meters.
Get help with an energy problem
‘If you are struggling to pay your energy bill or if you have an energy problem, you can get help from Citizens Advice. Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice, and they can refer you directly to the Extra Help Unit service if you need additional support to resolve your energy complaint
If you live in England or Wales:
Website: citizensadvice.org.uk/energy
Phone: 0808 223 1133
Relay UK: 0808 223 1133
To contact a Welsh-speaking advisor call: 0808 223 1144
Online chat: citizensadvice.org.uk/energywebchat
Phone lines and online chat available Mon-Fri 9am-5pm (closed on bank holidays). Calls are free.
If you live in Scotland:
Website: energyadvice.scot
Phone: 0808 196 8660
Relay UK: 18001 0808 196 8660
For British Sign Language enquiries, go to: contactscotland-bsl.org.
Phone lines available Mon – Fri 9am-5pm. Calls are free.
Reducing your bills
There are lots of things you can do to save money on your energy bills without switching supplier.
To find out more contact:
Simple Energy Advice (England and Wales)
Website: simpleenergyadvice.org.uk
Phone: 0800 444 202
Phone lines available Mon-Fri 8am-8pm, Sat – Sun 9am-5pm. Calls are free.
Nest (Wales only)
Website: nest.gov.wales
Phone: 0808 808 2244
Phone lines available Mon-Fri 9am-6pm. Calls are free
Home Energy Scotland (Scotland only)
Website: homeenergyscotland.org
Phone: 0808 808 2282
Phone lines available