direct debit FAQS
If you can't find the answer to your Direct Debit query here, please call us on 0800 254 0000.
What is the Direct Debit discount?
If you choose to pay by Direct Debit, we’ll offer you a discount of £15 per fuel type per year. That’s £30 if we supply your electricity and gas. It’s our way of saying thank you for saving everyone time, money and carbon emissions. Over a year, paying by Direct Debit uses 94% less carbon than paying by cheque, so it’s a small change that can make a big difference.
Why have I not received my Direct Debit discount?
We’re sorry if there’s been a problem. If you’ve recently changed the way you pay, then please wait for an email confirming your Direct Debit has been successfully set up. We’ll also email you if there’s been a problem with your Direct Debit – for example, if it’s been cancelled or the bank has declined a payment.
You can also quickly check if your Direct Debit is correctly set up using your online account. If it’s in place you should be receiving your discount.
It’s worth mentioning that we offer some Direct Debit only tariffs. On these, the discount is already factored into the price. This means you won’t see a separate discount listed on your bill.
If that doesn’t help, email firstname.lastname@example.org or call us on 0800 254 0000 and one of the team will be able to help.
What do I have to do to benefit from the Direct Debit discount?
You don’t have to do anything if you already pay via Direct Debit (fixed or variable) and are on our standard variable or local tariff.
If you don’t already pay by Direct Debit, and want to benefit from the discount, please register for our online portal or download the Good Energy app. Alternatively, call our team on 0800 254 0000 and they will be able to help.
How do you calculate the discount?
The discount is calculated daily, throughout the year, for each fuel. It totals £15 per fuel per year. We’ll add the discount for the period you are being billed to your account on each statement
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