How to pay your bill
By Direct Debit (additional FAQs here)
Please note: On 1 March 2018, we’re introducing a Direct Debit (DD) discount of £15 per fuel type, per year. Customers paying by Direct Debit save us time and money and we can pass this benefit back to you.
Good Energy customers who pay by Direct Debit pay the same amount every month. If you want to pay by Direct Debit, we will agree the amount with you and then your payment will be automatically debited from your bank account. A quick and simple way to set up your Direct Debit is through our online customer service. You can log in and register here. Once registered, you'll find the option to 'Set up a fixed Direct Debit' under Enquiries on the right hand side of the screen.
If you are not sure what your monthly payment is likely to be, Good Energy can estimate the monthly amount based on other Good Energy customers, and then review this every four months to check if it needs adjusting.
Once you are set up on Direct Debit we will send you confirmation of the amount and date that the first Direct Debit payment will be collected. We will notify you 10 working days in advance of your account being debited.
To set up a Direct Debit, fill in and return this form.
Here are the details you need to use to pay using internet or telephone banking:
Good Energy Ltd
Sort Code 30-91-99
Account no 00463501
Please put your customer account number as a reference so we can credit your account correctly.
Please make your cheque payable to Good Energy Ltd and send it, along with the tear-off payment slip provided on the front page of your bill, to Good Energy Ltd, Monkton Reach, Monkton Hill, Chippenham, Wiltshire, SN15 1EE.
If you’d prefer to pay for your energy bills by phone using a debit or credit card, give us a call on 0800 254 0000. Credit card payments may be subject to a charge.
With Bristol Pounds
You can now pay for your Good Energy bill in Bristol Pounds.
Details of how to pay are also included on the back of every bill or on the online service.
Good Energy Direct Debit Mandate.pdf pdf 110KB
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