How to pay your bill

By Direct Debit - the simple green way to pay

Paying your bill by Direct Debit keeps your account up to date and over a year uses 94% less carbon than paying by cheque.    

It’s also the easiest way to pay. We agree the amount with you and then your payment will be automatically debited from your bank account every month.   

In the background we’ll keep an eye on your energy use. We’ll use your meter readings to check you’re paying the right amount. We’ll let you know if we need to change your Direct Debit and give you time to adjust it.  

Download the free Good Energy mobile app

Our app the easiest, greenest way to do things like view your bills and submit meter readings. You can also opt to go paper free and make sure no more trees are lost to long paper bills.

Other ways to pay

Bank transfer

Pay us directly from your bank account using internet or telephone banking.

Please use your Good Energy account number as a reference so we know the payment is from you.

By cheque

Make your cheque payable to Good Energy Ltd.

If you don’t have a payment slip, please note your name, postcode and account number on the cheque.  

By credit or debit card 

Call the team on 0345 034 2400 to pay by debit or credit card. Credit card payments may be subject to a charge.  

Prepayment meters

If you have a traditional prepayment meter, you can either top up using your key or card at a registered outlet. If you have a smart prepayment meter, you can top up via your smart prepayment online account, auto-top-ups, by text or by calling our Clean Energy Specialists on 0800 254 0000. Find out more about prepayment meters and ways to pay here.