how to pay your bill

By Direct Debit

Did you know that paying by Direct Debit is the greenest way to pay us and uses 94% less carbon than paying by cheque?

Good Energy customers who pay by Direct Debit pay the same amount every month. If you want to pay by Direct Debit, we will agree the amount with you and then your payment will be automatically debited from your bank account.

We decide what your monthly payment will be based on your estimated annual energy usage. We’ll then review your monthly payment every four months to check if it needs adjusting.

Our Direct Debit discount

On tariffs where you can choose to pay by Direct Debit, we’re able to offer a specific Direct Debit (DD) discount of £15 per fuel type per year. Customers paying by Direct Debit save us time and money and we can pass this benefit back to you.

Some of the tariffs we offer are Direct Debit only. On these tariffs, the discount is already factored into the price, which means you won’t see a separate discount listed on your bill.

If you’d like more information about the discount, please check our Direct Debit frequently asked questions.

Getting set up

A quick and easy way to set up your Direct Debit is to register for our online portal. Once you’ve registered, you’ll find the option to ‘Set up a fixed Direct Debit’ listed under ‘Enquiries’ on the right-hand side of the screen.

Find out more about your online account 

Another way to set up a Direct Debit is to fill in and return this form.

Once you’re set up, we’ll send you confirmation of the amount and date that the first payment will be collected. We will notify you 10 working days in advance of your account being debited.

 

Online

Here are the details you need to use to pay using internet or telephone banking:

By cheque

Please make your cheque payable to Good Energy Ltd and send it, along with the tear-off payment slip provided on the front page of your bill, to :

 

By phone

If you’d prefer to pay for your energy bills by phone using a debit or credit card. Please note credit card payments may be subject to a charge. 

Call on 0800 254 0000

With Cash

If you need to pay your Good Energy bill with cash, please do not post this to us. Cash payments can only be made at Lloyds Bank branches using the following details:

Please remember to use your Good Energy account number as a reference so we can match this payment to your account.

With Bristol Pounds

You can now pay for your Good Energy bill in Bristol Pounds.

All you need to do is sign up for a Bristol Pound account. Once you’re logged in, follow the instructions in our user guide to set up your first payment.