How to pay your bill

There are a number of ways to pay for the energy that you use. Register for an online account to view transactions, download statements, make payments and more.

Download the Good Energy app to manage your account on the go

Ways to pay

1. Set up a Direct Debit

A Direct Debit is the quickest and easiest way to pay your bill.

If you are on our standard variable tariff, you can save £15 per fuel type, per year when choosing to pay by Direct Debit as thanks for saving us time and cutting carbon emissions.

Your payment will be automatically debited from your bank account every month.

We’ll use your meter readings to check you’re paying the right amount, and will let you know if we need to adjust your Direct Debit.

Set up a Direct Debit in the online account

2. Make a card payment

You can make manual card payments easily under Payments in the online account and app.

3. Bank transfer

You can pay directly from your bank account via bank transfer using your account number as a reference.

Use the following payee details:

Good Energy Ltd.
Sort code: 30-91-99
Account number: 00463501

4. By cheque

Make your cheque payable to Good Energy Ltd. and post it to:

Good Energy Ltd
Monkton Park Offices
Monkton Park
Chippenham
SN15 1GH

If you don’t have a payment slip, please note your name, postcode and account number on the cheque.  

Prepayment meters

Traditional prepayment meters can be topped up using your key or card at a registered outlet. It’s important to regularly check the balance by pressing A or 1 on your meter, as it won’t alert you when your credit is getting low.

If your balance drops below £0 and you’re not able to top up straight away, you can activate the emergency credit function on your meter.

Smart prepayment meters can be topped up via your smart prepayment online account.

If your balance drops below £5, you will receive a notification confirming when your supply will be disconnected. Your meter will not disconnect when our offices are closed. Find out how to activate emergency credit in our Smart Prepayment guide.