What do our customers think of their heat pumps?
We’ve had a flurry of new heat pump reviews on Which? Trusted Trader over the past few months. Here’s what our customers have to say about their heat pump installation.
“Our heat pump installation completed on 18th December 2024 Great communication throughout the process e.g. Teams meeting on plan, regular e-mails and prompt responses to questions. What seemed to be a tricky job for another provider was sorted by Good Energy – soon pipes were routed, radiators replaced and added, a water cylinder installed and all electrical and plumbing components. The gas boiler was taken out at the end of the job – so we had heating and water until the last day.
The electricians and plumbers were great – happy to discuss issues and changes e.g. route of cable. Though the pipe joints were checked when the system was started – we got a leak from a failed joint a few days later – so GE sent someone to fix this within hours.
We like the system – the heating is on target, the water is hot when we need it and the heat pump in the garden is extremely quiet.”
Customer in Essex, January 2025
“The team of 4 were friendly, tidy and efficient. They were patient in explaining the process and answering questions. Good Energy has been keen to receive constructive feedback and the service, already excellent will be even better in the future.”
Customer in Surrey, January 2025
“After getting increasingly dire warnings about the state of our gas boiler by the plumber who serviced it, we decided to take the plunge and consider installing a heat pump. After reading articles about heat pumps, I concluded that a lot of the problems they allegedly suffered were the result of a shortage of fully trained and experienced tradesmen. The decider was when we had a very strong recommendation from a friend who had recently had a pump installed by Good Energy. Our friend was very impressed with their performance at every stage.
When we contacted Good Energy they described very clearly the whole process, from getting an energy performance survey and certificate through site survey, project design, programming the work and installation. They also dealt with organising the grant support towards the cost. We experienced the same helpfulness and competence that our friend had described.”
Customer in Hampshire, December 2024
“Friendly crew. Care was taken not to damage carpets or walls. Subsequent problem with pressure in hot taps attended to promptly. E-mails answered swiftly and helpfully. My next door neighbour is a plumber who expresssed a desire to see the finished work and seemed to approve of what he saw! Would certainly recommend in the unlikely event that anyone else is interested in my heating arrangements.”
Customer in Hertfordshire, December 2024