Good Energy leads the UK for customer service on Trustpilot test
We’re currently the number one energy supplier in the UK for customer service on Trustpilot.
With an incredible 4.9 out of 5 stars from more than 13,000 reviews, our Trustpilot score ranks us as the highest rated energy supplier for customer service in the UK.*
It’s a milestone we’re hugely proud of, celebrating not only our 100% renewably matched energy, but the care and expertise our in-house teams apply in order to deliver it – one conversation at a time.
Why customer reviews matter
Topping the rankings is such an important milestone for us because it’s quantifiable, independent, and detailed proof that our customers value not only the 100% renewable energy we supply, but also the way we deliver it.
This recognition on Trustpilot sits alongside other independent accreditations we’re proud to hold:
- Uswitch Green Tariff Gold Standard
- Which? Eco Provider for energy supply 4 years running
- Certified B Corporation, meeting high standards of social and environmental impact
What our customers think
“Positive and prompt feedback. Thank you Millie C.”
“Michaela and Donna were very helpful on the phone this afternoon, helping me with my queries and explaining all the fine print in great detail. Professional and friendly. Spot on!!”
“Prompt positive response from Millie C in reply to my query about when some back pay (from solar energy creation) will be paid. Soon she assured me ! Thank you.”
“Good friendly communication on setup. Looking forward to a renewable future!”
For whole home, renewable solutions, speak to the team at Good Energy – a top-rated renewable energy provider.
Why customers rate us so highly
100% renewable electricity from Britain
We buy our electricity directly from over 3,000 independent renewable generators across the country, supporting communities to power their homes with clean energy.
Specialist, in-house support
Our customer care team is based entirely in-house. That means when you call us, you’re speaking to trained experts who know Good Energy inside out and can resolve queries quickly, without passing you around, and without scripts.
Treating every customer as an individual
Because no two homes are the same, our specialists make sure their guidance is shaped around you: your needs, your preferences, and your values. Whether that’s tailoring payment plans, explaining billing clearly, or helping you explore greener options – our advice is always bespoke.
“We believe the best businesses have a purpose beyond profit and I am incredibly proud of our hard-working teams who go above and beyond to authentically demonstrate this to our customers on a day-to-day basis.”
– Fran Woodward, Chief Operating Officer at Good Energy
This achievement wouldn’t have been possible without the thousands of people who have shared their reviews. Your feedback drives us to keep improving and ensures that we can deliver an energy service you can truly trust.
*All Trustpilot ratings are dynamic and subject to change. Good Energy endeavours to ensure that the rating cited is current and correct at the point of publication.
