Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Had very helpful advice from Conner at good energy. Excellent customer service thank you. “
“Thank you Millie in customer service for a quick efficient response regards my change direct debit. I feel heard!”
“Honest and very polite and very slick service given.”
“Good Energy are nicely accessible and there are human beings there to help you. On this occasion it was Nessa who handled and responded to my query, clearly and without …”
Trustscore 4.8 | 13441 reviews
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
