Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Great response. Came back with an email really quickly and made changes as requested. Thank you Donna”
“Having failed to get a satisfactory response to a series of emails, I finally decided to phone – and hey presto, problem solved. That’s the very first time in many …”
“We joined Good Energy because of their good ethics, alongside competitive pricing. I recently saw that our account was quite substantially in credit and have had a positive experience of …”
“My contact with the company is Kristina who has done everything to progress my introduction to the company. “
Trustscore 4.8 | 13074 reviews
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
