Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Thank you for a prompt response, clear explanations, and being responsive to what I asked for. “
“I contacted Good Energy about an adjustment to my monthly payments; within twenty-four hours I had a very helpful, very clear reply from Manashi. This reply included additional information about …”
“I’ve always had a good experience with Good Energy. The solar readings process and FiT payments have always been quite straightforward, and where there have been things needed, e.g., …”
“Customer service was excellent. McLean at Home Team A was able to help with my query quickly and explained everything clearly, providing recommendations and advice. Also booked in my smart …”
Trustscore 4.8 | 13520 reviews
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
